Janelle Hoover
Freeport,KS
Summary
Dynamic insurance representative with proven success at State Farm, adept at resolving complex customer issues and ensuring timely policy renewals. Skilled in claims reporting systems and demonstrating resilience under pressure, I excel in delivering exceptional service and fostering customer trust during challenging situations.
Insurance professional with proven track record in client relationship management and policy administration. Demonstrates strong analytical skills, effective communication, and results-driven mindset. Known for collaborative teamwork, flexibility, and reliability in fast-paced environments. Skilled in risk assessment, claims processing, and customer service, ensuring client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Insurance Representative
State Farm
07.2015 - Current
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
- Collected premiums on or before effective date of coverage.
- Performed policy renewal and record retention.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Acted as emotional support for customers experiencing catastrophic situations.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
911 Dispatcher
Harper County
01.2014 - 07.2015
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Bachelor of Science - Agriculture
Northwestern Oklahoma State University
Alva, OK12-2013
High School Diploma -
Blackwell High School
Blackwell, Ok 05-2009
Skills
- Data entry
- Resilience under pressure
- Auto insurance
- Policy renewals
- Policy analysis
- Life insurance
- Property insurance
- Claims reporting systems
- Teamwork
- Problem-solving abilities
Timeline
Insurance Representative
State Farm
07.2015 - Current
911 Dispatcher
Harper County
01.2014 - 07.2015
Bachelor of Science - Agriculture
Northwestern Oklahoma State University
High School Diploma -
Blackwell High School
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