Amber Paquette
Sanford
Summary
- Multi-Talented, Versatile Professional providing superior customer service and rates as a Commercial Insurance Representative promoting more than 5 years' of expertise, successfully working for an agency in the Surplus lines market. I like to build long-term relationships and develop strategic plans to aid clients with coverage needs.
- Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Representative
Lester Kalmanson Agency Inc.
Maitland
03.2021 - 12.2025
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Strengthened traceability by developing organization systems for keeping records, reports and agendas.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Handled modification and updating of policies.
- Organized information by using spreadsheets, databases or word processing applications.
Manager
American Top Team
Longwood
02.2017 - 08.2019
- Recruiting
- Training and supervising staff
- Agreeing and managing budgets
- Promoting and marketing the business
- Handling customer enquiries, complaints and emergencies
- Preparing and presenting staffing/sales reports
- Setting and maintaining targets
- Handling administrative work
- Enhancing profitability by organizing and delivering an appropriate range of fitness activities and programs Scheduling for employees.
Sales Associate
Party City
Orlando
09.2013 - 10.2016
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
Customer service representative
Mv Transportation
Orlando
09.2010 - 03.2013
- Confer with customers by telephone or in person to provide information about products or services, enter orders, cancel accounts, and obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Sales Associate
Disney World
Orlando
12.2004 - 02.2006
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Education
POINCIANA HIGH SCHOOL
Kissimmee, FLSkills
- Energetic self-starter
- Active listening
- Reliable and punctual
- Multitasking and prioritize
- Strong organizational skills
- Documentation skills
- Marketing
- Strong client relations
- Data collection and analysis
- Strategic planning
- Consistently meets sales goals
- Motivated team Player
- Verbal and written communication
- Customer Follow-Up
- Binder Coverage
- Premium Calculations
- Policy Renewals
- Policy Changes
- Quote Information
- Data Entry
- Relationship Building
- Policy writing
Certification
- 4-40 - CSR License
- 6-20 -Adjuster- All Lines License
Timeline
Insurance Representative
Lester Kalmanson Agency Inc.
03.2021 - 12.2025
Manager
American Top Team
02.2017 - 08.2019
Sales Associate
Party City
09.2013 - 10.2016
Customer service representative
Mv Transportation
09.2010 - 03.2013
Sales Associate
Disney World
12.2004 - 02.2006
POINCIANA HIGH SCHOOL