Malia Newson-Muhammad
Chicago ,IL
Summary
Accomplished Shift Manager with a proven track record at Taco Bell, enhancing team performance and customer satisfaction through effective training and problem-solving. Skilled in cash handling and customer service, consistently achieving high accuracy and repeat business. Demonstrates punctuality, reliability, and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
09.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Food Handler
KFC
04.2021 - 03.2022
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier
Taco Bell
03.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Hammond Central High School
Hammond,IN01.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
Certification
ServSafe and Food Allergen !
Timeline
Shift Manager
Taco Bell
09.2024 - Current
Cashier
Taco Bell
03.2022 - 09.2024
Food Handler
KFC
04.2021 - 03.2022
Hammond Central High School
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