Malia Paga
Vallejo,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Hercules, CA
04.2019 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members in customer service excellence and product knowledge.
- Implemented new inventory management practices, improving stock accuracy and reducing waste.
- Coordinated staff scheduling to optimize labor costs while meeting customer demand.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Supervise daily store operations, leading a team of baristas to deliver high-quality service in a fast-paced environment
- Provide exceptional customer service by resolving concerns efficiently and maintaining a welcoming store atmosphere
- Execute opening and closing procedures, including cash handling, register balancing, and deposit preparation
- Train, coach, and support new and existing team members to improve performance and uphold company standards
- Delegate tasks and manage workflow to ensure efficient service and reduced wait times during peak hours
- Maintain compliance with food safety, cleanliness, and operational standards
- Monitor inventory levels and assist with ordering and restocking supplies
- Drive sales by promoting products, upselling, and creating positive customer experiences
Receptionist Coordinator
Avery Greene Honda
Vallejo, CA
01.2021 - 09.2021
- Professional and customer-focused administrative support specialist with experience managing front desk operations in a dealership environment. Skilled in answering multi-line phone systems, greeting guests courteously, and directing them to the appropriate departments or staff. Demonstrates strong teamwork by working cooperatively across departments, while maintaining a clean and organized reception area. Proficient in typing and administrative tasks, with a consistent professional demeanor and commitment to excellent customer service.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance customer service.
- Maintained organized filing systems for documents, improving retrieval efficiency and accuracy.
- Assisted in handling customer inquiries via phone and email, providing timely resolutions to enhance satisfaction.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Education
Dental Hygiene
Diablo Valley College
Pleasant Hill, CA05.2028
Skills
- Staff management
- Employee training
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Policy enforcement
- Scheduling coordination
- Financial management
- Shift reporting
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Policy and procedure enforcement
- Flexible schedule
- POS system operation
- Shift leadership
Timeline
Receptionist Coordinator
Avery Greene Honda
01.2021 - 09.2021
Shift Supervisor
Starbucks
04.2019 - Current
Dental Hygiene
Diablo Valley College