Malia Palakiko
Modesto,CA
Summary
Dynamic Traffic Control Manager at U-Haul Corporate Office with a proven track record in optimizing inventory management and enhancing customer service. Skilled in data analysis and team leadership, I excel in problem-solving and communication, ensuring seamless operations and high customer satisfaction. Committed to driving results and fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Traffic Control Manager
U-Haul Corporate Office
Manteca, CA
05.2018 - Current
- Coordinating Reservations:Ensuring all customer reservations (one-way and in-town) are filled and that customer needs are met.
- Inventory Management:Establishing plans to maintain a balanced rental equipment inventory at centers and dealers.
- Traffic Management:Utilizing and managing traffic boards to monitor equipment availability at different locations.
- Training:Directing, coordinating, and potentially training marketing company reservation managers.
- Customer Service:Ensuring customers receive excellent service and their needs are met.
- Problem Solving:Addressing and resolving issues related to equipment and reservations.
- Communication:Maintaining clear communication with dealers, main centers, and other team members.
Education
El Camino High School
South San Francisco, CA06.1990
Skills
- Management and Team-Building:Experience in leading and developing a team of reservation managers
Mentoring and coaching skills to support my team in achieving goals and providing excellent customer service - Customer Service Orientation: A strong focus on providing outstanding customer service to U-Haul dealerships and field team members
- Analytical Skills:Ability to analyze data and reports to formulate strategies for balancing equipment inventory and meeting customer demand
Work with rate analysts to maximize revenue through equipment pricing - Excellent Communication and Interpersonal Skills:Strong communication, listening, and conflict-resolution abilities to effectively interact with team members, customers, and dealerships
- Proficiency in Office Etiquette:Maintain professional standards within the regional Traffic Department
- Problem-Solving Skills:Ability to quickly assess situations and make decisions to maintain safety and traffic flow
- Attention to Detail:Ensure accurate equipment distribution, inventory reporting, and reservation management
Timeline
Traffic Control Manager
U-Haul Corporate Office
05.2018 - Current
El Camino High School