Malia Stover

• Supported kitchen operations within CSTL food service environment.
• Planned staff schedules, assignments, and shift coverage to optimize kitchen operations.
• Trained team members on sanitation and safety procedures.
• Monitored food preparation standards and portion control to maintain quality and consistency.
• Suggested seasonal menu updates by researching new recipes and ingredients.
• Assisted leadership with budget planning, expense review, and resource allocation.
• Monitored staff performance and addressed issues.
• Coordinated receiving of inventory shipments to ensure proper stock levels., storage, and order fulfillment tasks.

• • Enhanced customer experiences through friendly greetings and precise order entry.
• Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
• • Ensured smooth service during busy periods by fostering clear communication and effective teamwork.
• Facilitated teamwork among diverse coworkers to effectively address challenges and enhance service quality.
• • Handled cash register transactions accurately to keep checkout process smooth and work area organized.

• Served tables during busy shifts, ensuring accurate order delivery.
• Built guest rapport through fast, attentive service.
• Recommended menu items aligned with guest preferences and dietary needs.
• Assisted co-workers with safety procedures for work at height.
• Trained new hires on operating procedures to enhance team efficiency.

• Delivered prompt, professional food and beverage service while fostering positive guest interactions.
• Responded to food and beverage requests with prompt, courteous service.
• Provided timely food and beverage service that supported positive guest experiences.
• Utilized menu knowledge to guide guests and support sales opportunities.
• Applied menu knowledge to help guests and support upselling opportunities.
• Supported upselling opportunities through menu knowledge and helpful guest guidance.
• Closed guest checks and completed end-of-day reports to ensure operational efficiency.
• Ensured accurate guest check closing and completed end-of-day reports to maintain financial integrity.
• Completed cashier duties with accurate check closing and end-of-day reporting.

• Earned recognition from management for delivering outstanding customer service and contributing to positive dining experiences.
• Cultivated strong relationships with regular customers to enhance loyalty and repeat business.
• Coordinated teamwork among restaurant staff to streamline service and improve guest satisfaction.
• Described menu items and guided guests toward safe choices for allergy concerns.
• Answered guest questions and resolved complaints in a professional manner.
• Used POS system to enter orders, process bills, and apply complementary items.
• Cleared, bussed, and reset tables to maintain clean dining room and work areas.

Supported Solano Baseball clubhouse operations for home and visiting teams.

• Assisted with setup and cleanup for Solano Baseball events and team activities, ensuring smooth operations and positive experiences.
• Set up game balls and required supplies before start time.
• Kept locker room, dugout, and common areas clean before and after games.
• Checked locker room supplies and cleanliness each shift to support consistent service quality.
• Placed clean uniforms in each player locker.
• Created monthly newsletters to showcase member achievements and promote facility activities, enhancing community engagement.
• Contributed to marketing initiatives for clubhouse services, aiming to attract potential customers and foster engagement.

• Worked with kitchen staff to support timely food order delivery to customers.
• Processed cash transactions accurately through POS system while keeping cash drawer balanced at shift end.
• Built product knowledge, including dish ingredients, to share clear details about menu items.

• Prepared wide range of hot and cold beverages during average shifts and maintained consistently positive customer satisfaction scores.
• Talked with customers during peak hours to help create pleasant atmosphere.
• Supported customer flow during busy periods to keep service fast and organized.
• Kept counters, machines, utensils, and seating areas clean to improve customer experience.