Yesenia Villalobos
Aberdeen,MD
Summary
Kitchen Manager experienced in team building, food safety, and inventory management. Enhanced kitchen operations and trained staff to deliver high-quality dining experiences. Customer service professional focused on maintaining satisfaction and fostering strong relationships through effective communication and adept use of CRM systems.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Kitchen Manager
Kabob Korner
Bel Air, Maryland
02.2024 - 03.2026
- Supervised daily kitchen operations to ensure smooth workflow and efficiency.
- Managed inventory levels and ordered supplies to maintain kitchen functionality.
- Trained and mentored kitchen staff on food preparation and safety standards.
- Implemented food safety protocols and maintained cleanliness in the kitchen area.
- Developed and implemented kitchen policies, procedures and quality standards.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
Kitchen Manager
Dennys Restaurant
Edgewood, MD
11.2022 - 02.2024
- Supervised daily kitchen operations to ensure smooth workflow and efficiency.
- Managed inventory levels and ordered supplies to maintain kitchen functionality.
- Trained and mentored kitchen staff on food preparation and safety standards.
- Implemented food safety protocols and maintained cleanliness in the kitchen area.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Motel Receptionist
Motel 8
Aberdeen, MD
03.2020 - 11.2022
- Greeted guests and checked in visitors efficiently at the front desk.
- Managed reservations using Motel 8's booking system and software.
- Assisted guests with inquiries and provided local area information.
- Handled cash transactions and processed credit card payments accurately.
- Coordinated room assignments based on guest preferences and availability.
- Maintained cleanliness and organization of the front desk area.
Customer Service Representative
Family Wash Day Laundromat
Aberdeen, MD
03.2020 - 11.2022
- Assisted customers with laundry services and product selection.
- Maintained cleanliness and organization of laundromat facilities.
- Managed cash register and processed customer transactions efficiently.
- Resolved customer inquiries and complaints in a timely manner.
- Operated laundry machines and ensured proper functionality.
- Trained new staff on customer service protocols and equipment use.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Housekeeper
Comfort Inn & Suites
Edgewood, MD
07.2014 - 08.2017
- Cleaned guest rooms and public areas to maintain hotel standards.
- Restocked supplies and amenities to ensure guest satisfaction.
- Collaborated with team members to meet daily cleaning goals.
- Inspected rooms for cleanliness and reported maintenance issues promptly.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Supervised daily cleaning operations and ensured adherence to quality standards.
- Coordinated scheduling for housekeeping team to optimize workflow and coverage.
Education
General Education GED Diploma
Bel Air, MarylandSkills
- Team building
- Customer support
- Inventory management
- Food safety
- Staff training
- Culinary management
- Issue resolution
- Client management
Languages
English
Elementary
Spanish
Full Professional
Timeline
Kitchen Manager
Kabob Korner
02.2024 - 03.2026
Kitchen Manager
Dennys Restaurant
11.2022 - 02.2024
Motel Receptionist
Motel 8
03.2020 - 11.2022
Customer Service Representative
Family Wash Day Laundromat
03.2020 - 11.2022
Housekeeper
Comfort Inn & Suites
07.2014 - 08.2017
General Education GED Diploma