Malia Villiatora
Las Vegas,NV
Summary
Energetically contributed to Ai Pono Cafe's success, enhancing customer satisfaction through expert conflict resolution and exceptional service prioritization. Demonstrated prowess in POS operations and active listening, fostering a welcoming atmosphere. Achieved a notable increase in repeat patronage by 20%, leveraging sales techniques and attention to detail. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Waitress
Ai Pono Cafe
Las Vegas, NV
12.2023 - Current
- Presented food and beverages to guests at tables.
- Replenished beverages when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Greeted customers and provided menus.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Palo Verde High School
Las Vegas05-2024
Skills
- Customer service
- Dining area maintenance
- Conflict resolution
- Sales expertise
- Point of sale (POS) system operations
- Greeting guests
- Decision-making
- Sales techniques
- Active listening
- Serving expertise
- Stress management
- Service prioritization
- Time management
- Order management
- Upselling techniques
- Attention to detail
- Reliability and punctuality
- Hospitality and accommodation
- Compliance standards
- Handling complaints
- Accurate money handling
Affiliations
- For free time I often do photography stills and roll videos for cars and bikes
- I read various genres of books ranging from fantasy to self improvement books
- I enjoy travelling around the country
- I paint when I have the time to do so
- I enjoy car meets
Timeline
Waitress
Ai Pono Cafe
12.2023 - Current
High School Diploma -
Palo Verde High School
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