Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Malia Doine

Pembroke,MA

Summary

Energetic individual with background in food and beverage counter service, skilled in efficient order handling and customer satisfaction. Demonstrating ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concessions Worker

Starland Sportsplex
Hanover, MA
09.2023 - Current
  • Prepared and served food and beverages, following quality standards and customer orders.
  • Operated POS systems to process payments, make change, and manage orders.
  • Provided excellent customer service, addressing inquiries, and resolving issues.
  • Maintained cleanliness by wiping tables, restocking supplies, and sanitizing work areas.
  • Verified IDs for alcohol sales and followed safety regulations.
  • Trained new employees on concession stand operations and customer service.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Managed daily sales reporting and end-of-shift cash handling.
  • Worked efficiently in high volume, fast-paced environments

Take-Out Server/ Restaurant Hostess

Venus 3
Hanson, MA
12.2023 - 10.2024
  • Performed opening duties, including restocking, and money counting.
  • Correctly entered take-out orders into the POS system.
  • Resolved customer complaints efficiently, and escalated major issues as needed.
  • Communicated with the kitchen staff to ensure order accuracy and modifications.
  • Trained new employees on take-out procedures and customer service standards.
  • Maintained a clean, organized take-out counter for a positive customer experience throughout the shift.
  • Greeted customers, provided menus, and processed payments accurately.
  • Stocked supplies and ensured food and beverage safety.
  • Packaged and verified orders for accuracy before pickup.

Education

High School Diploma -

Pembroke High School
Pembroke, MA
06-2023

Skills

  • Food and beverage preparation
  • Point of sale operation
  • Cash handling
  • Order accuracy
  • Sanitation practices
  • Customer service
  • Problem solving
  • Time management
  • Sales reporting
  • Fast and efficient service worker

Certification

  • TIPS certified
  • 2+ years in food and beverage industry

References

References available upon request.

Timeline

Take-Out Server/ Restaurant Hostess

Venus 3
12.2023 - 10.2024

Concessions Worker

Starland Sportsplex
09.2023 - Current

High School Diploma -

Pembroke High School

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Malia Doine