Maliah Clay
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid
team player with outgoing, positive demeanor and proven skills in establishing rapport with individuals.
Motivated to maintain group satisfaction and contribute to company success. Specialize in quality, speed and
process optimization. Articulate, energetic and results-oriented with exemplary passion for developing
relationships and cultivating partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ascension St. Joseph’s
Milwaukee, WI
12.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Coordinated patient transportation needs prior to appointments.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
Patient Access Service Representative
Froedtert Hospital
Milwaukee, WI
09.2022 - 10.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Hospitality Associate
Eastcastle Place
Milwaukee, Wisconsin
07.2020 - 07.2022
- Cleaned and disinfected mirrors, counters, furnishings and floors in between guest interactions.
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Executed sound judgment to resolve service issues.
- Provided highest quality customer service standards by anticipating customer needs.
City Park Worker
Milwaukee County Parks
Milwaukee, WI
06.2018 - 09.2019
- Collected items from trash cans and disposed in correct location.
- Maintained and cleaned park restrooms, pavilions and other facilities.
- Cleaned and removed litter from parks, parking lot and other public areas.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT06-2026
High School Diploma -
Milwaukee High School of The Arts
Milwaukee, WI06.2020
Skills
- Multitasking and Organization
- Team Leadership
- Event Coordination
- Dining and Amenity Recommendations
- Customer Service
- Inventory Maintenance
- Payment Transactions
- Issue Resolution
- Positive Attitude
Affiliations
- Violinist, String Academy of Wisconsin, 2004-2020
Certification
- CPR Certification
Timeline
Administrative Assistant
Ascension St. Joseph’s
12.2023 - Current
Patient Access Service Representative
Froedtert Hospital
09.2022 - 10.2023
Hospitality Associate
Eastcastle Place
07.2020 - 07.2022
City Park Worker
Milwaukee County Parks
06.2018 - 09.2019
High School Diploma -
Milwaukee High School of The Arts
Bachelor of Science - Psychology
Western Governors University