Jessica Jackson
San Diego,CA
Summary
Administrative and care coordination professional with a background in clinical documentation, patient intake, and operational oversight. Supports PHP and IOP services through group facilitation, audit reporting, medication coordination, and clear communication across physicians, staff, and families.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Clinical Administrative Assistant
La Jolla Recovery
San Diego, CA
04.2024 - Current
- Led daily program operations and staff coordination to support efficient service delivery.
- Developed charts, forms, and authorization packets for clinical staff use.
- Facilitated weekly PHP and IOP group sessions to enhance patient engagement and adherence to treatment.
- Delivered case management services through intake assessment, crisis intervention, advocacy, referral, and family monitoring.
- Coordinated intake workflow for new clients, including initial assessment scheduling and required paperwork.
- Managed medication prescribing and coordinated treatment plans with physicians and care teams to ensure compliance and patient safety.
- Compiled reports, presentations, and correspondence to streamline administrative workflows.
- Prepared comprehensive audit result reports for board-level presentation.
Customer Service Representative
Cox Communications
Kearny Mesa, CA
02.2018 - 05.2021
- Coordinated customer service for product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction.
- Resolved customer complaints promptly and efficiently to uphold service quality.
- Implemented marketing strategies to drive sales performance and increase customer engagement.
District Sales Manager & Lead for Marketing and Advertising
Verizon Wireless
Mission Valley, CA
03.2012 - 12.2017
- Developed and implemented strategies to increase market share and profitability of the district.
- Analyzed regional market trends to discover new opportunities for growth.
- Oversaw regional and local sales managers and staff.
- Collaborated with regional leaders on territory planning and staffing.
Education
Diploma -
Chula Vista High School
Chula Vista, CA01-2006
Skills
- Patient intake coordination
- Care coordination
- Medication oversight
- Clinical documentation
- HIPAA compliance
- Reporting audits
- Administrative support
- Proficient in medical terminology
- Attention to detail
- Multitasking organization
- Problem-solving skills
- Collaborative teamwork
- Effective leadership
- Management oversight
- Conflict resolution
- Empathy in care
Certification
- Medical Terminology
- RADT Certified
- CPR Certified
Accomplishments
- Employee of the month award- La Jolla Recovery May 2024
Timeline
Clinical Administrative Assistant
La Jolla Recovery
04.2024 - Current
Customer Service Representative
Cox Communications
02.2018 - 05.2021
District Sales Manager & Lead for Marketing and Advertising
Verizon Wireless
03.2012 - 12.2017
Diploma -
Chula Vista High School