Redmine
Malick Cannone
Austin,TX
Summary
Efficient IT Technician with solid experience in hardware/software troubleshooting, network support, and enhancing user satisfaction through effective communication and problem-solving. Adept at adapting to dynamic environments and dedicated to professional growth. Excels in team collaboration and delivering high-quality service, aiming to leverage technical expertise in a challenging and innovative role.
Overview
4
4
years of professional experience
2
2
Certificate
Work History
Appliance Repair Technician
Neu Appliance Outlet
Georgetown, TX
09.2024 - 12.2024
- Ran the fabrication dept. and remanufactured suspension systems and gearcases.
- Identified root causes of appliance issues using diagnostic tools, enhancing repair efficiency
- Replaced faulty parts and components in appliances to restore functionality
- Calibrated and adjusted appliance settings according to manufacturer specifications
- Performed quality control checks on repaired appliances to ensure functionality and customer satisfaction
Retail Associate - Tech Department
Office Depot
- Conveyed in-depth knowledge of electronics, computers, and software to recommend the best products for customers' needs
- Provided exceptional customer service by assisting customers with tech product selection and troubleshooting issues
Arcade Technician
Pinballz Lake Creek
Austin, TX
11.2022 - 08.2024
- Diagnosed and repaired electrical, mechanical, and software issues in a variety of applications
- Managed and resolved tickets through the Redmine platform.
- Collaborated with other technicians and team members to coordinate maintenance schedules, and ensure timely repairs for a seamless operational flow.
- Fixed and maintained virtual reality, approximately 360 classic and modern arcade titles, resolved IT issues, serviced OTL electric go-karts, and QuibicaAMF mini bowling.
- Executed deployment tasks for PC systems, POS, and related hardware.
- Investigated network connectivity issues using diagnostic tools.
Client Car Research
SW Management Group
02.2021 - 08.2023
- Conducted in-depth market research and analysis to provide my client with insights on latest car models
- Utilized various data sources and tools to gather information on car specifications, features, reviews, and comparisons for clients on spreadsheet
Volunteer Work
Austin Waldorf School
Austin, TX
01.2015 - 03.2020
- Assisted in agricultural operations by planting and harvesting at nearby farms.
- Assisted in several environmental preservation projects through efforts like bird monitoring, landscaping work, and collecting soil samples.
- Cooked and distributed meals for the homeless
Education
High school diploma -
Comprehensive, Advanced Curriculum Accelerated
Austin, TX07.2022
K-9th -
Austin Waldorf School
Austin, TXSkills
- Network Support
- Software Troubleshooting
- Help Desk Experience
- Remote Access Software
- Computer Hardware
Certification
- TABC Certification
- Food Handler Certification
Timeline
Appliance Repair Technician
Neu Appliance Outlet
09.2024 - 12.2024
Arcade Technician
Pinballz Lake Creek
11.2022 - 08.2024
Client Car Research
SW Management Group
02.2021 - 08.2023
Volunteer Work
Austin Waldorf School
01.2015 - 03.2020
- TABC Certification
- Food Handler Certification
Retail Associate - Tech Department
Office Depot
High school diploma -
Comprehensive, Advanced Curriculum Accelerated
K-9th -
Austin Waldorf School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Windows
MacOS
Assessments
- Technical support, Proficient, 02/01/23
- Technical support: Customer situations, Proficient, 02/01/23
- Customer focus & orientation, Proficient, 08/01/24
- Customer service, Proficient, 07/01/22
- Retail customer service, Proficient, 10/01/22
- Food service: Customer situations, Proficient, 08/01/24
- Work style: Reliability, Proficient, 09/01/24
- Mechanical knowledge, Proficient, 08/01/24
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
NAS
Camping
Tinkering
Languages
English
Native language
German
Elementary (A2)
A2
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