MALIK ADAM
Bayonne,NJ
Summary
A highly experienced and competent IT support technician with Five years' experience in a variety of office-based environments. A robust background and rational approach to problem-solving in the installation and maintenance of software, hardware, and network infrastructure.
Overview
5
5
years of professional experience
Work History
Helpdesk Technician
Class Hair Hospital
Istanbul, Turkey
02.2021 - 07.2021
- Provided IT support services, troubleshooting and system operation for 450 Call Center, clinics and hotel
- Responsible For Diagnosing and Resolving Hardware, Software, And End-User Problems
- Installation And Configuration Inkasso CRM System Supporting range of Devices from Laptops and Desktops to
- Printers and Smartphones
- Set Up Secure WIFI and Lan Networks, Leading Client/Server Configuration and Performance-Tuning of Crucial
- Infrastructure to Ensure Seamless Operations
- Managed user profiles, security access and shared file structures.
Lead Technician
Mizuho
New York, NY
03.2019 - 03.2020
- Analyzing and managing project risk
- Monitoring progress, then managing reports and necessary documentation
- Leading team of 35 people while providing high-quality service
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Planned, scheduled and delegated daily work to team of employees.
Information Technology Technician
ONit.INC
New York, NY
03.2017 - 02.2019
- Maintain and manage workstations, servers, printers and scanners and other related equipment
- Structured, Fiber and Low Voltage Cabling
- Determine, identify and troubleshoot technical problems relating to software and hardware
- Assemble and install clients desktop computers and laptops assist end-user in securing their hardware
- Answered and triaged requests for assistance in order to provide top-notch support
- Retained existing clients and developed new accounts by extending high quality and efficient support service
Education
Bachelor of Science - Business Administration
07.2019
High School Diploma -
07.2015
Skills
- Help Desk Support
- Microsoft Windows and Office
- Computer Diagnostics
- Technical Troubleshooting
- Issue and Resolution Tracking
- Highly Professional
- Hardware and Software Repair
- User Training
- Online Chat Support
- Mobile Device Repair
- Device Installation
- Problem Solving
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Helpdesk Technician - Class Hair Hospital
02.2021 - 07.2021
Lead Technician - Mizuho
03.2019 - 03.2020
Information Technology Technician - ONit.INC
03.2017 - 02.2019
Port Said University - Bachelor of Science, Business Administration
AS-Sarw High School - High School Diploma,
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