Malik Alshehabi
Lafayette,LA
Summary
Dynamic customer service professional with a proven track record at AT&T, excelling in problem-solving and effective communication. Leveraged essential technology skills to drive sales and enhance customer loyalty. Multilingual in English, Arabic, and Spanish, adept at identifying opportunities that significantly improved customer retention and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
Lafayette, LA
04.2021 - Current
- Executed service-oriented approaches to foster customer loyalty.
- Identify sales and retention opportunities through proficient interaction with various online systems.
- Resolved customer issues efficiently while driving sales opportunities.
Store Manager
Metro by T-Mobile
Lafayette, LA
06.2017 - 04.2021
- Managed merchandising of phones and accessories, seasonal transitions, and floor sales operations.
- Conducted personalized one-on-one coaching for newly hired staff.
- Kept extensive knowledge of product offerings, promotional plans, service attributes, accessories, along with current company promotions.
Education
Bachelor of Science - Finance
University of Louisiana At Lafayette
Lafayette, LA12-2024
Skills
- Investment strategies
- Essential Technology Skills
- Multitasking Abilities
- Problem-solving skills
- Effective communication
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Professional
Certification
- Bloomberg Market Concepts
Accomplishments
- Achieved #1 in overall performance several times.
- Served as a team leader, responsible for guiding my team toward success.
Timeline
Customer Service Representative
AT&T
04.2021 - Current
Store Manager
Metro by T-Mobile
06.2017 - 04.2021
Bachelor of Science - Finance
University of Louisiana At Lafayette
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