LEONTAI CHRISTIAN
Charlotte,US
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Wells Fargo
Charlotte
- 04.2025
- Assisted clients with investment inquiries, enhancing client satisfaction and portfolio growth.
- Resolved complex account issues, leading to improved client retention and trust.
- Collaborated with team to streamline processes, resulting in increased efficiency.
- Utilized analytical skills to provide data-driven insights, supporting client decisions.
- Facilitated communication between departments, ensuring seamless service delivery.
DATA ENTRY
JP Morgan
Charlotte
- 03.2025
- Entered and verified data with precision, boosting overall efficiency.
- Optimized data entry methods, achieving significant time reductions.
- Leveraged software tools to improve data management effectiveness.
- Executed quality checks and vouchers on OPEx machine, ensuring compliance with safety standards and resulting in zero accidents within 90 days.
- Implemented a predictive maintenance schedule, significantly decreasing machine failures and ensuring consistent operational efficiency.
- Seasonal
REMOTE BANKING SPECIALIST
TD Bank
Charlotte, NC
04.2023 - 07.2024
- Educated customers on banking policies, procedures, and digital banking platforms.
- Performed data entry into bank systems accurately while adhering to established procedures.
- Facilitated wire transfers and processed foreign currency exchanges accurately.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
CUSTOMER RELATIONS SPECIALIST
Percepta
Charlotte, NC
01.2020 - 10.2022
- Remotely maintaining Jaguar and Land Rover customer relationships by handling questions and concerns with speed and professionalism.
- Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
- Log all customer interactions into Dealership Management System.
- Follows up on appointment outcomes.
Education
BACHELOR OF SCIENCE -
Central Piedmont Community College
Charlotte, NCCHILDCARE DEVELOPMENT -
Central Piedmont Community College
NATURAL HAIR CARE -
Central Piedmont Community College
03.2021
HIGH SCHOOL DIPLOMA - undefined
Mallard Creek High School
Charlotte, NC02.2013
Skills
- Systems Analysis
- Call Center
- Payroll
- Troubleshooting
- Marketing
- Coaching
- Microsoft Office
- Computer Networking
- Data Entry
- Insurance
- Desktop Support
- Leadership
- Billing
- Accounts Payable
- Accounts Receivable
- System Administration
- Banking
- Customer Service
- Technical Support
- Accounting
- Payment Processing
- OPEx Machine (Expert)
- Portfolio management
- Investment strategies
- Market dynamics
- Trading operation management
Certification
TYPING CERTIFICATION (198 NET CPM, 40 NET WPM) Good Typing Present
Timeline
REMOTE BANKING SPECIALIST
TD Bank
04.2023 - 07.2024
CUSTOMER RELATIONS SPECIALIST
Percepta
01.2020 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
Wells Fargo
- 04.2025
DATA ENTRY
JP Morgan
- 03.2025
HIGH SCHOOL DIPLOMA - undefined
Mallard Creek High School
BACHELOR OF SCIENCE -
Central Piedmont Community College
CHILDCARE DEVELOPMENT -
Central Piedmont Community College
NATURAL HAIR CARE -
Central Piedmont Community College