Malik Brown
Mount Pleasant,SC
Summary
Accomplished Senior Manager with expertise in operations management and team leadership. Known for enhancing workflow and service delivery through data-driven decision-making and effective employee development strategies.
Overview
16
16
years of professional experience
Work History
Senior Manager
Chic-Fil-A
Mount Pleasant, SC
06.2015 - Current
- Led team in implementing operational efficiencies, enhancing workflow and service delivery.
- Developed training programs to improve staff performance and customer interaction skills.
- Analyzed customer feedback to identify areas for service improvement and implement corrective actions.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Mentored junior managers, fostering professional growth and leadership skills within the team.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Evaluated hiring, firing, and promotions requests.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Operated the food safety department and created systems to not only pass quarterly inspections but upkeep safety precautions in daily operations.
Volunteer
Habitat for Humanity
Mount Pleasant, SC
01.2010 - 10.2011
- Organized and valued items at the store warehouse
- Operated tools and equipment safely while performing hands-on tasks during building projects.
- Engaged with community volunteers to foster teamwork and improve overall project morale.
Education
High School Diploma -
Wando High School
Mount Pleasant, SC06.2017
Skills
- Operations management
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Training and development
- Problem resolution
- Team development
- Decision-making
- Employee development
- Multitasking
- Excellent communication
- Customer relationship management
- Staff management
- Team building
Timeline
Senior Manager
Chic-Fil-A
06.2015 - Current
Volunteer
Habitat for Humanity
01.2010 - 10.2011
High School Diploma -
Wando High School