Malik Calife
Los Angeles ,CA
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Sunnin Lebanese Cafe. Successfully improved customer satisfaction through effective multitasking and problem-solving. As a Sales Representative Team Leader at California Efficiency Group, consistently exceeded sales targets while fostering teamwork and collaboration among peers.
Overview
3
3
years of professional experience
Work History
Food Runner
Sunnin Lebanese Cafe
Westwood, CA
03.2025 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Sales Representative Team Leader
California Efficiency Group
Burbank, CA
09.2024 - 02.2025
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Event Organizer
Virgin Radio Lebanon
Beirut Lebanon
08.2022 - 08.2024
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Managed event logistics and operations.
- Produced concept plans for high-profile corporate meetings and events.
Education
High School Diploma - Business Administration
Santa Monica College
Santa Monica, CASkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Problem-solving
- Cash handling
- Cleaning and sanitizing
- Anticipating customer needs
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Food Runner
Sunnin Lebanese Cafe
03.2025 - Current
Sales Representative Team Leader
California Efficiency Group
09.2024 - 02.2025
Event Organizer
Virgin Radio Lebanon
08.2022 - 08.2024
High School Diploma - Business Administration
Santa Monica College