Malik Ghabarou
Liverpool
Summary
Dynamic professional with a proven track record at First Due Services LLC, excelling in information analysis and team building. Enhanced service delivery timelines through effective project management and critical thinking. Recognized for fostering collaboration and accountability, driving operational efficiency in high-pressure environments. Committed to delivering exceptional results and member satisfaction.
Overview
3
3
years of professional experience
Work History
Service Technician
First Due Services LLC.
Syracuse
06.2025 - Current
- Performed comprehensive testing of fire hoses across various Upstate New York fire departments, ensuring adherence to state regulations.
- Led a dedicated team in diagnosing failures and implementing corrective measures for improved efficiency.
- Facilitated responsibility assignment to promote teamwork and accountability.
Enhanced service delivery timelines by streamlining collaborative efforts.
Fitness Activator, Sales
Catalyst Fitness Buffalo
Buffalo
10.2024 - 03.2025
- Proactively engaged with members, providing guidance and promoting initiatives.
- Managed sales inquiries and processed memberships to enhance client satisfaction.
- Collaborated with staff to optimize operations, ensuring high-quality member experiences.
- Facilitated training for new employees on facility operations and best practices.
Member Service Representative
Buffalo-Niagara YMCA
Buffalo
10.2022 - 04.2024
- Facilitated membership inquiries and provided professional customer service.
- Processed payments and managed accounts within YMCA database.
- Participated actively in sales processes to drive revenue growth.
- Oversaw daily front desk operations, including scheduling tasks.
- Collaborated with team members to create a welcoming environment for all visitors.
Education
BA - Political Science
University At Buffalo (SUNY)
Buffalo, NY05.2025
Skills
- Information analysis
- Communication skills
- Organizational skills
- Critical thinking
- Research analysis
- Data interpretation
- Project management and oversight
- Team building
- Policy writing
- Public speaking
- Analytical writing
Awards And Acknowledgements
Dean's List: Spring 24, Fall 24, Spring 25
References
References available upon request.
Timeline
Service Technician
First Due Services LLC.
06.2025 - Current
Fitness Activator, Sales
Catalyst Fitness Buffalo
10.2024 - 03.2025
Member Service Representative
Buffalo-Niagara YMCA
10.2022 - 04.2024
BA - Political Science
University At Buffalo (SUNY)
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