Malik Harris
Harrison,NJ
Summary
Very hard working person who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
Uber Eats
05.2022 - 01.2025
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
Food Delivery Driver
DoorDash
04.2021 - 08.2024
- Navigated routes efficiently to ensure timely food deliveries.
- Adhered to safety protocols while handling food items.
- Communicated effectively with customers regarding order status and delivery updates.
- Utilized GPS technology to optimize delivery routes and minimize delays.
- Maintained cleanliness and organization of delivery vehicle for optimal operations.
- Adapted quickly to changes in delivery schedules or customer requests.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Warehouse Forklift Operator
L&R Distribution
01.2018 - 01.2020
- Operated forklifts to transport materials efficiently within warehouse environment.
- Inspected equipment daily to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline inventory management processes.
- Loaded and unloaded shipments accurately, minimizing damage and loss.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
Customer Service Representative
Planet Fitness Gym
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Shift Manager
Wawa
01.2013 - 01.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Implemented process improvements that increased efficiency in service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
WW-P Highschool North
Plainsboro, NJSkills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Safe driving
- Good driving record
- Food handling
- Safe food handling
- Dedicated team player
- Flexible schedule
Timeline
Food Delivery Driver
Uber Eats
05.2022 - 01.2025
Food Delivery Driver
DoorDash
04.2021 - 08.2024
Warehouse Forklift Operator
L&R Distribution
01.2018 - 01.2020
Customer Service Representative
Planet Fitness Gym
01.2016 - 01.2018
Shift Manager
Wawa
01.2013 - 01.2015
WW-P Highschool North
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