Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malik Lewis

Summary

Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Implementation Analyst

A- Line Staffing
01.2023 - Current
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Point of Care Coordinator

Reliant Healthcare Services
01.2022 - 12.2022
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Managed a small staff of 30 employees

Patient Access Coordinator

Prisma Health Richland
01.2020 - 12.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Managed Over +50 employees

Patient Service Representative

Prisma Health Richland
05.2018 - 01.2020
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Home Health Aide

Sweet Spirit Home Health Care
08.2017 - 08.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

IT Help Desk Technician

Allen University
05.2016 - 07.2017
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Waiter

Cracker Barrell
02.2014 - 01.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.

Education

Master of Arts - Health Administration

Franklin University
Columbus, OH
05.2023

Bachelor of Arts - Social Sciences

Allen University
Columbia, SC
05.2021

High School Diploma -

Hillcrest High School
Simpsonville, SC
06.2015

Skills

  • Strategic Planning
  • Issue and Resolution Tracking
  • Cost Control
  • Medical Records Accuracy
  • Gather Project Requirements
  • Corporate Accounting
  • Emergency Service Coordination
  • Tracking and Documentation
  • Hardware and Software Configuration

Certification

  • BLS Certified
  • CPR Certified

Timeline

Implementation Analyst

A- Line Staffing
01.2023 - Current

Point of Care Coordinator

Reliant Healthcare Services
01.2022 - 12.2022

Patient Access Coordinator

Prisma Health Richland
01.2020 - 12.2021

Patient Service Representative

Prisma Health Richland
05.2018 - 01.2020

Home Health Aide

Sweet Spirit Home Health Care
08.2017 - 08.2019

IT Help Desk Technician

Allen University
05.2016 - 07.2017

Waiter

Cracker Barrell
02.2014 - 01.2016

Master of Arts - Health Administration

Franklin University

Bachelor of Arts - Social Sciences

Allen University

High School Diploma -

Hillcrest High School

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Malik Lewis