Summary
Overview
Work History
Education
Skills
Accomplishments
Bowling
Timeline
Generic
Malik  Moonzajer

Malik Moonzajer

Operations Manager
Gaithersburg,MD

Summary

Malik Moonzajer is a versatile professional with a strong background in journalism and science, complemented by extensive project management experience. He holds a Bachelor's degree in Journalism and a Master's degree in social science, demonstrating his diverse educational background.

Recently, Malik completed a rigorous 6-month Google Project Management program, further enhancing his skills and knowledge in managing complex projects effectively. With a penchant for excellence, he has excelled in various roles, including serving as a senior project manager for Internews and as an operations manager for Challenger Transportation.

In his roles as an operation manager, Malik plays a pivotal role in overseeing and supervising operations, ensuring smooth functioning across multiple facets such as fleet management, operations optimization, safety protocols, and customer service enhancement. Leveraging his expertise, he employs a combination of methodologies to tackle operational challenges efficiently and drive impactful results. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Operations Manager

Challenger Transportation
07.2018 - Current

· Managing cross-functional team of 250+ employees (Operators, Dispatchers, Road supervisor, Lot supervisors, mechanics), and increasing productivity by 25%.

· Establishing smooth daily operations, by identifying and developing processes to perform 100 percent schedule services and meet safety goals.

· Ensuring service compliance with state and federal regulations and mandates.

Senior Dispatcher

First Transit
09.2017 - 06.2018

· Assuring all routes are filled per scheduled pullout master.

· Responding to customers complaints by interviewing operators, getting statement, and reviewing CCTV.

· Providing Daily Summary and Pullout reports to clients.

· Timely communicating incidents and accidents to operations and safety managers to address time sensitive matters.

· Serve as a liaison between operators, and management.

Senior Project Manager

Internews Network
09.2014 - 07.2016

- Mobilize civil society organizations to advocate and participate in political governance.

- Empower local Media and CSOs to monitor government commitments as affirmed during the bilateral Bonn (2011) and Tokyo (2012) Conferences.

- Provide assistance for conduct of training and cross- Civil Society and media collaboration, policy brief development and provincial meetings.

- Provide research assistance to Integrity Watch Afghanistan for development of policy/advocacy briefs.

Research Scholar

SDPI - IDRC
09.2012 - 08.2014
  • Conducted comprehensive literature reviews to identify gaps in existing knowledge and inform future research directions.
  • Published numerous articles in top-tier academic journals, which have been widely cited by other scholars in various disciplines.
  • Design qualitative and quantitative research projects in Afghanistan and Pakistan.
  • Conduct ethnographic research studies, survey, focus group discussions and interview.
  • Data collection from field, literature review and news monitoring.
  • Data analysis and entry into SPSS and other qualitative research software.
  • Coordination and collaboration with SDPI and IDRC on research projects in Afghanistan.

Intern

The United Nations
01.2014 - 03.2014
  • Providing support on Gender and adaptation to climate change in Least Developed Countries.
  • Research for documentation of Gender policies and gender sensitive approaches in LDCs
  • Documenting institutional arrangements and policy action across the ministries for National Action policy
  • Research, collect and document gender policies and strategies in 48 LDCs.
  • Research and collect 150 case studies and tool kits on Gender and Indigenous traditional knowledge.
  • Conducting two comprehensive researches on Gender and adaptation, Gender and disaster for IUCN and UNFCCC.

Organizational Development Officer

Help The Afghan Children
06.2011 - 09.2012
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Develop action plan for the civil society organizations.
  • Lead on managing the operation, support system, and development mechanism.
  • Ensure the implementation of strong monitoring and evaluation procedures.
  • Assist in preparing necessary reports for donors and program communications materials.
  • Following up the implementation of project plans, consultation with civil society organizations.

Regional Coordinator

International Media Support
08.2010 - 06.2011
  • Establish and coordinate professional integrity between international and Afghan journalists.
  • Coordinate foreign journalists’ visits and meeting in Afghanistan.
  • Correspond urgent needs of journalists to IMS and ease support for vulnerable journalists.
  • Provide technical assistance and first aid training to journalists and reporters.
  • Meet government and foreign authorities to discuss issues concerning journalists and media.

Chairman

Afghan Journalists' Committe
08.2010 - 03.2011
  • Developed innovative approaches to problem-solving, leveraging resources and driving results.
  • Advocacy for the rights of Afghan Journalists and reporters.
  • Monitor the attacks and security threats against journalist for advocacy purposes.
  • Provide technical assistance for foreign journalists visiting Afghanistan

Regional Manager

Nai - Supporting Open Media
12.2009 - 03.2011
  • Support the development of a strong dynamic team.
  • Maintain regular communications with the programmatic and administrative HQ offices.
  • Work with the Country Director to manage the effective implementation of project activities.
  • Supervise and manage an organization with more than 20 staff.
  • Providing assistance to 48 local radio stations, 20 TVs and 200 newspapers.

Senior Editor

Radio Rabia Balkhi
04.2008 - 12.2009
  • Produce Radio programs in English, Persian and Pashto languages for broadcast.
  • Edit Reports and news episodes for website and radio.
  • Design brochures for publication and advertisement package for media stations.
  • Provide technical support to announcers and reporters related to integrity and balance

Education

Master of Science - Good Governance

Iqra University
Islamabad, Pakistan
03.2024

Bachelor of Arts - Communications

Balkh University
Balkh, Afghanistan
08.2009

High School Diploma -

Mowlana Aznab
Jowzjan, Afghanistan
03.2005

Skills

  • Operations Management
  • Problem-Solving
  • Customer Service
  • Performance monitoring
  • Regulatory Compliance
  • MS Office Software
  • Risk and Crisis Management
  • Operational Efficiency
  • Team Leadership
  • Accomplishments

    Throughout my prolific career, I have made significant contributions to the literary and academic fields. I have authored several books, including the critically acclaimed "The Journalist," which has garnered widespread recognition. Additionally, I translated the esteemed work "A Nobel Man from Khorasan," bringing its profound insights to a broader audience. My commitment to research is evidenced by the numerous papers I have published in prestigious international journals, contributing valuable knowledge to my field. Furthermore, as a columnist for Foreign Policy Magazine, I have provided in-depth analysis and commentary on global issues, cementing my reputation as a respected voice in international discourse.

    Bowling

    I love bowling and other sports because they provide a perfect blend of physical activity, strategy, and social interaction. Bowling, in particular, challenges my precision and focus, while offering a fun way to compete with friends and family. Engaging in various sports keeps me active, promotes teamwork, and offers a refreshing break from daily routines. The thrill of the game, the camaraderie with fellow players, and the continuous pursuit of improvement make sports an indispensable part of my life.

    Timeline

    Operations Manager

    Challenger Transportation
    07.2018 - Current

    Senior Dispatcher

    First Transit
    09.2017 - 06.2018

    Senior Project Manager

    Internews Network
    09.2014 - 07.2016

    Intern

    The United Nations
    01.2014 - 03.2014

    Research Scholar

    SDPI - IDRC
    09.2012 - 08.2014

    Organizational Development Officer

    Help The Afghan Children
    06.2011 - 09.2012

    Regional Coordinator

    International Media Support
    08.2010 - 06.2011

    Chairman

    Afghan Journalists' Committe
    08.2010 - 03.2011

    Regional Manager

    Nai - Supporting Open Media
    12.2009 - 03.2011

    Senior Editor

    Radio Rabia Balkhi
    04.2008 - 12.2009

    Master of Science - Good Governance

    Iqra University

    Bachelor of Arts - Communications

    Balkh University

    High School Diploma -

    Mowlana Aznab
    Malik MoonzajerOperations Manager