Malik Perry-Fulford
Upper Darby,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. An enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with persuasive communication style.
Package Handler
United Parcel Service, UPS
06.2023 - 08.2023
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Team Member/Mentor
Burger King
10.2020 - 06.2021
- Promoted positive relationships between mentees and other peers to encourage social resilience and connection while also demonstrating strong values and ethical standards.
Team Member
Clean Philadelphia
08.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Joseppi’s Water Ice
06.2017 - 08.2017
- To advertise/sell Water Ice (Italian Ice) and Ice Cream with a variety of flavors while working autonomously.
Education
Bachelor of Science - Accounting
Morgan State University
Baltimore, MD05.2026
Skills
- Highly motivated
- Keeping priorities straight
- Performing tasks efficiently
- Excellent capacity to learn new tasks quickly and maximize performance
- Customer Support
- Team Leadership Expertise
- Quality Control
- De-Escalation Techniques
- Office Equipment Proficiency
- Microsoft Office
Timeline
Package Handler
United Parcel Service, UPS
06.2023 - 08.2023
Customer Service Associate
Wawa
06.2021 - Current
Team Member/Mentor
Burger King
10.2020 - 06.2021
Team Member
Clean Philadelphia
08.2020 - 09.2020
Team Member
Joseppi’s Water Ice
06.2017 - 08.2017
Bachelor of Science - Accounting
Morgan State University
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