Malik Reeves
Dorchester,MA
Summary
Dynamic customer service professional with experience at Valvoline Instant Oil Change, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, ensuring customer satisfaction and repeat business. Skilled in data entry and committed to fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Valvoline Instant Oil Change
10.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Custodian
Wentworth Institute of Technologyroxbury
11.2018 - 08.2023
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
Education
Boston Community Leadership Academy
Hyde Park, MA06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Valvoline Instant Oil Change
10.2023 - 05.2025
School Custodian
Wentworth Institute of Technologyroxbury
11.2018 - 08.2023
Boston Community Leadership Academy
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