Malik Richardson
Versailles,KY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relocation Manager
Safe Haven ADT
05.2023 - Current
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Electricians Apprentice
Peterson Electric
12.2021 - 05.2023
- Assisted Master Electrician in conduit placement inside designated partitions, walls and other concealed areas.
- Read and interpreted drawings to provide wiring layouts for new installations
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
Insurance Agent
Family First Life
02.2023 - 04.2023
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
Education
High School Diploma -
Woodford County High School
Versailles, KY05.2021
Skills
- Contract and Proposal Preparation
- Critical Thinking
- Conflict Resolution Techniques
- Suggestive Selling
- Providing Feedback
- Communications Strategies
- Project Coordination
- Active Listening
- Residential Electric Construction
- Final Expense Insurance
- Prospective Client Identification
Certification
- Licensed Insurance Agent
Timeline
Relocation Manager
Safe Haven ADT
05.2023 - Current
Insurance Agent
Family First Life
02.2023 - 04.2023
Electricians Apprentice
Peterson Electric
12.2021 - 05.2023
High School Diploma -
Woodford County High School