Malik Smalls
Williston,SC
Summary
I have accomplished an strong career background in comprehensive management, including pivotal experience as a Training Manager at Krystal, where I operated under the leadership of the District Manager to identify critical areas necessitating camera review and investigation. With over five years of management experience, I have demonstrated a consistent ability to proactively address security concerns and mitigate risks on a daily basis. Currently serving as a Store Manager at Little Caesars, I have expanded my expertise to include conducting thorough audits, including safety and operational assessments, as well as handling sensitive investigations with professionalism and empathy. I bring a vibrant and engaging personality to my professional interactions, consistently delivering exceptional experiences. I am eager to apply my diverse skill set and unwavering commitment to excellence to contribute to Amazon's innovative and forward-thinking approach to loss prevention.
Overview
5
5
years of professional experience
Work History
Store Manager
Little Caesars
Augusta, GA
09.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established customer service standards and monitored staff compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 15+ calls per shift to assist with customer questions and concerns.
Assistant Store Manager
Arby's
North Augusta, SC
08.2022 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant General Manager
Bojangles' Restaurants
Aiken, SC
01.2021 - 08.2022
- Ensured compliance with local health department regulations regarding food safety standards.
- Designed sales and service strategies to improve revenue and retention.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
Training Manager
Krystal's Restaurant
Augusta, GA
05.2019 - 01.2022
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Developed testing and evaluation procedures to drive effective outcomes.
- Facilitated the onboarding process by providing new hire orientation sessions.
- Reported on workplace health and safety compliance to superiors.
- Scheduled meetings with employees to address concerns and grievances.
- Built long-term relationships with past applicants and potential candidates.
- Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Travel Manager
Taco Bell
Aiken, SC
09.2021 - 12.2021
- Completed ongoing training with company and travel partners.
- Conversed with customers to determine destination, mode of transportation and accommodations.
Education
High School Diploma -
South Aiken High School
Aiken, SC06-2021
Skills
- Project Management
- Talent Recruitment
- Retail Inventory Management
- Supply Ordering
- Loss Prevention
- Operational Budgeting
- Payroll Management
- Report Generation
- Store Operations Oversight
- Risk Management
- Customer Service Management
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Store Manager
Little Caesars
09.2023 - Current
Assistant Store Manager
Arby's
08.2022 - 09.2023
Travel Manager
Taco Bell
09.2021 - 12.2021
Assistant General Manager
Bojangles' Restaurants
01.2021 - 08.2022
Training Manager
Krystal's Restaurant
05.2019 - 01.2022
High School Diploma -
South Aiken High School