Malik Smith
Richmond Hill,GA
Summary
Results-driven Team Leader with expertise in workload management, performance coaching, and customer service. Demonstrated ability to enhance team productivity and implement process improvements. Managed scheduling and data entry to insure company/ customer needs are not only being met but exceeded.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
Savannah, GA
06.2023 - Current
- 4 different departments Led team in daily operations, ensuring efficient workflow and task completion.
- Trained new employees on store policies and operational procedures.
- Monitored inventory levelsin, coordinating replenishment to meet customer demand.
- Implemented process improvements to enhance team productivity and service quality.
- Assisted in scheduling 30 + staff shifts to optimize coverage during peak hours.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Diesel Mechanic
TA Travel Center
Richmond Hill, GA
03.2022 - 02.2024
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on heavy-duty trucks, enhancing vehicle longevity and safety.
- Collaborated with team members to streamline repair processes, improving efficiency in service delivery.
- Assisted in training junior mechanics on best practices for equipment maintenance and safety protocols.
- Utilized diagnostic tools to identify issues, reducing downtime for vehicles in service.
- Led troubleshooting efforts on complex mechanical systems, ensuring accurate and timely solutions.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
Active Duty Soldier
Army
Wahiawa, HI
08.2017 - 02.2022
- Led training exercises to enhance team readiness and operational effectiveness.
- Operated advanced weaponry systems, ensuring compliance with safety protocols and regulations.
- Coordinated logistics for troop movements, optimizing resource allocation and efficiency.
- Conducted reconnaissance missions to gather critical intelligence for strategic planning.
- Collaborated with cross-functional teams to support joint military exercises and initiatives.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
Education
High School Diploma -
Timberline Highschool
Lacey, WA07-2015
Skills
- Workload management
- Preventive Maintenance
- Quick decision making
- Vehicle operation
- Employee scheduling
- Performance coaching
- Data entry
- Customer service
- Forklift operator certification
Accomplishments
- Achieved safety manager of the year through effectively helping with store safety.
- Supervised team of 30 staff members.
Certification
- Certified forklift/electric jack/ walking stacker operator - 3 years
Timeline
Team Leader Manager
Walmart
06.2023 - Current
Diesel Mechanic
TA Travel Center
03.2022 - 02.2024
Active Duty Soldier
Army
08.2017 - 02.2022
High School Diploma -
Timberline Highschool