Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Education
Community Service
Timeline
Generic

Malik Williams

Summary

Motivated IT professional with a demonstrated track record in dynamic and demanding settings. Possessing a strong ability to thrive in fast-paced environments, adept at quickly adapting to challenges and implementing efficient solutions. Aspiring to secure an entry-level cybersecurity analyst role, bringing a keen eagerness to learn and a natural aptitude for assimilating and applying new knowledge effectively. Ready to contribute skills and dedication to safeguarding digital assets and ensuring a resilient cybersecurity posture.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Associate

Sedgwick
07.2023 - Current
  • Create and manage user accounts, permissions, and access rights in accordance with organizational policies
  • Assist end-users in diagnosing and resolving technical problems related to computer systems, software applications, and hardware devices
  • Create and maintain technical documentation, user guides, and knowledge base articles.

Ramp Agent

Unifi Aviation Services
05.2021 - 08.2021
  • Worked as part of a team to load and unload baggage and cargo onto aircraft
  • Collaborated with airline personnel to ensure the safe and efficient handling of luggage and freight
  • Provided friendly and helpful customer service, addressing passengers' inquiries, and assisting with special requests.

Salesclerk/Customer Service

Macy's
11.2017 - 01.2018
  • Offered exceptional customer service to shoppers by providing product information, answering inquiries, and resolving issues promptly and courteously
  • Actively promoted sales and assisted customers in finding suitable products
  • Maintained a neat and organized sales floor, ensuring a pleasant shopping experience for customers.

Education

Bachelor of Art in Communication -

University of South Florida
Tampa, Florida
12.2022

Skills

  • Microsoft O365
  • Azure
  • ServiceNow
  • Genesys
  • Virtualization (Virtual Box & VMware)
  • Windows OS
  • Active Directory
  • DNS
  • DHCP
  • Linux OS
  • Backup and Recovery
  • VPN
  • Threat Analysis
  • Threat Detection
  • Security Protocols
  • Network Security
  • Two-Factor Authentication
  • SIEM Management
  • System Hardening
  • Wireshark Software
  • Software Deployment

Certification

  • CompTIA Security+ Certification, 05/2023
  • Google System Administration and IT Infrastructure Services Certification, 05/2023
  • Google IT Support Professional Certification, 06/2023
  • Google Cybersecurity Certificate, 02/2024

Additional Education

  • Home lab: Established and managed a Kali Linux virtual lab via VirtualBox, demonstrating expertise in virtual machine administration and gaining proficiency in Linux command line interfaces. Conducted hands-on Wireshark testing and training sessions, developing essential skills in network analysis. Configured Active Directory in Oracle VirtualBox, acquiring proficiency in user management, issue troubleshooting, and password resets. Utilized PowerShell for autonomous user account provisioning and maintenance. This hands-on experience not only builds a solid foundation in network security but also provides Sysadmin expertise, preparing for challenging projects in the field.
  • CompTIA Security+ Certification Skills: Hands-on network security, Risk management, Threat intelligence, Data and host security, Identity management, Cryptography, and public key infrastructure (PKI) and etc. Demonstrated proficiency in identifying various types of security postures, and comprehensive knowledge of penetration testing and vulnerability scanning concepts. Expertise in deploying, configuring, and troubleshooting network components to support organizational security. Proven ability to implement secure network architecture concepts and system designs. Sound knowledge of identity and access management, including installation, configuration, and management controls. Comprehensive understanding of risk management best practices and the business impact of security threats. Proficient in configuring wireless security settings and implementing public key infrastructure. In-depth practical experience in risk management and risk mitigation, with an emphasis on identifying and addressing security threats, attacks, and vulnerabilities.
  • Google System Administration and IT Infrastructure Services Certification Skills: System Administration, Network Configuration, IT Infrastructure Services, Security Protocols, Troubleshooting, Documentation and Monitoring, Disaster Recovery Planning and etc. Gained expertise in managing computer systems, networks, and IT infrastructure services. Acquired skills in server management, network configuration, security protocols, and troubleshooting. Knowledge includes operating systems, infrastructure services (DNS, DHCP, LDAP), network protocols, and security measures.
  • Google IT Support Professional Certificate Skills: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more Comprehensive training program covering IT fundamentals, troubleshooting, customer service, networking, and operating systems. Developed practical skills through hands-on labs and real-world scenarios. Demonstrated proficiency in IT support practices and problem-solving techniques. Verified competency in providing technical assistance and resolving user issues effectively.
  • B.A. in Communication (University of South Florida) Skills: Research and Analysis of Information, Technical Writing, Interpersonal Communications, Public Speaking, Media and Public relations, Problem Solving, Decision Making, Leadership, and Conflict Resolution with a focus in: Mass media, technical communications, and advertising How to write press releases, long-form articles, and technical documents Writing and communication skills

Community Service

  • Prince Hall Freemason (Senior Steward): I hold the current position of Senior Steward. This position is more like a supervisor position which gives me the role of overseeing and managing a group of individuals within the organization. Skills received from the position are Leadership, Planning and Organizing, Communication, Training and Development, Problem Solving and etc.
  • Knights of Pythagoras Youth Organization (Mentor): This Organization promotes the development and character-building of young boys. Aims to instill principles of self-discipline, leadership, and community service in its members. Through various activities, educational programs, and mentoring, the Knights of Pythagoras seeks to guide young boys toward responsible adulthood and help them develop into well-rounded individuals.
  • E.P.I.C. Outreach (Mentor): This has given me a better understanding of patience as well as problem-solving skills.

Timeline

IT Support Associate

Sedgwick
07.2023 - Current

Ramp Agent

Unifi Aviation Services
05.2021 - 08.2021

Salesclerk/Customer Service

Macy's
11.2017 - 01.2018

Bachelor of Art in Communication -

University of South Florida
Malik Williams