Malik Woods
San Diego,California
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dedicated security supervisor offering several years of experience managing security teams and law enforcement officers. Personable leader comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards on various concepts, patrolling grounds and compiling records based on observations and findings.
Overview
9
9
years of professional experience
Work History
Sales Representative
24 Hour Fitness
San Diego, California
02.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted user testing with customers to assess usability of the CRM interface.
- Helped customers open accounts, make deposits, update information, and carry out a range of routine actions.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Security Officer
Allied Universal Security Services
Antigo, California
09.2022 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Investigated reported incidents to protect company assets.
- Applied effective risk management procedures to routine responsibilities.
Customer Service Representative
TaylorMade Golf Company
Carlsbad, California
10.2021 - 09.2022
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Analyzed customer data and identified trends to inform the design of the CRM platform.
- Created detailed reports on customer activity, including purchase history and preferences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
Infantry Team Leader
Marine Corps
Twentynine Palms, CA
02.2016 - 02.2020
- Maintained accountability of sensitive items and documents.
- Instructed junior Marines on proper use of weapons and combat tactics.
- Led daily activities of subordinate Marines.
- Resolved discrepancies between physical inventories against system data records.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Developed training plan to cover significant proficiency gaps and improve deployment readiness.
Education
GED -
Westview High School
San Diego, CA08-2014
Skills
- Exceeds sales goals
- Retention Strategies
- Closing Techniques
- Attention to detail
- Data Collection
- Product Knowledge
- CCTV Monitoring
- Performance Tracking
Accomplishments
- Secret Clearance
- Excel Certified
- Honorable Discharge
Timeline
Sales Representative
24 Hour Fitness
02.2024 - Current
Security Officer
Allied Universal Security Services
09.2022 - Current
Customer Service Representative
TaylorMade Golf Company
10.2021 - 09.2022
Infantry Team Leader
Marine Corps
02.2016 - 02.2020
GED -
Westview High School
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