Malik Zain
Woodhaven,NY
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Nike
New York, NY
11.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Streamlined help desk processes for increased productivity and improved response times.
Education
Bachelor of Economics -
Hunter College of The City University of New York
New York, NY05.2027
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2023
Skills
- System Maintenance
- Desktop support
- Technical Support
- Attention to Detail
- Highly Professional
- Equipment Repair
- Hardware upgrades
Additional Information
Enthusiastic and detail-oriented individual with a passion for technology and a desire to provide exceptional customer service. Possessing a solid foundation in troubleshooting technical issues and a commitment to continuous learning, I am eager to leverage my skills and contribute to the success of your help desk team.
Languages
English
Punjabi
Urdu
Timeline
Help Desk Technician
Nike
11.2022 - Current
Bachelor of Economics -
Hunter College of The City University of New York
High School Diploma -
Forest Hills High School