Malika Fleming
Coral Springs
Summary
Customer focused professional with 10+ years of experience in front desk operations, security, and guest services. Skilled in managing high traffic environments, resolving issues efficiently, and maintaining safe, welcoming spaces. Proven ability to multitask, communicate effectively, and support smooth day to day operations. Reliable, adaptable, and committed to delivering excellent customer experiences.
Overview
10
10
years of professional experience
Work History
Security Officer
Boca West Country Club
Coral Springs
05.2021 - Current
- Monitor and secure premises while ensuring a safe and welcoming environment for members and guests
- Assist 100+ guests daily with directions, questions, and issue resolution
- Respond quickly and professionally to incidents and concerns
- Collaborate with team members to support daily operations and special events
- Maintain detailed reports and uphold safety and compliance standards
Receptionist
Tuscan Gardens
Delray Beach
08.2020 - 05.2021
- Managed front desk operations, including answering calls, scheduling appointments, and greeting visitors
- Provided high-level customer service to residents, families, and guests
- Maintained an organized and efficient reception area
- Coordinated schedules and improved overall flow of daily operations
- Handled multiple tasks in a fast-paced environment while maintaining professionalism
Front Desk / Childcare Assistant
All My Children Daycare
Deerfield Beach
05.2016 - 10.2019
- Greeted parents and visitors while managing front desk responsibilities
- Supported daily childcare activities and maintained a safe, structured environment
- Organized schedules and assisted with administrative tasks
- Communicated effectively with parents regarding daily updates and concerns
- Balanced multiple responsibilities while maintaining a calm and professional attitude
Education
Charles Drew Resource Center
Pompano Beach, FLSkills
- Customer Service & Guest Relations
- Front Desk & Office Operations
- Conflict Resolution
- Communication Skills
- Multitasking in High-Volume Environments
- Team Collaboration
- Safety & Compliance Awareness
- Time Management & Organization
- Cash Handling
References
References available upon request.
Timeline
Security Officer
Boca West Country Club
05.2021 - Current
Receptionist
Tuscan Gardens
08.2020 - 05.2021
Front Desk / Childcare Assistant
All My Children Daycare
05.2016 - 10.2019
Charles Drew Resource Center