Yadira Lopez
Chicago,IL
Summary
Results-driven professional with experience in account management, retail operations, and customer service, combined with a strong foundation in leadership. Proven ability to manage client relationships, coordinate cross-functional teams, and deliver high-quality service in fast-paced environments. Skilled in problem-solving, communication, and operational efficiency, with a track record of meeting performance goals and improving customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2025 - Current
- Monitored and controlled access to the building by verifying visitor identification and issuing guest passes.
- Greeted visitors, employees, and vendors in a professional and courteous manner.
- Maintained accurate visitor logs and security records in accordance with company policies.
- Conducted routine surveillance of security cameras and monitored building activity.
- Responded promptly to security incidents, emergencies, and suspicious activities.
- Enforced company safety and security procedures to protect personnel and property.
- Performed regular patrols of the facility to identify and address potential security risks.
- Assisted employees and visitors with directions, information, and security-related concerns.
- Coordinated with law enforcement, emergency responders, and management when necessary.
- Prepared detailed incident reports documenting security events and observations.
- Managed incoming calls and communicated important information to appropriate personnel.
- Maintained a visible security presence to deter unauthorized access and promote a safe environment.
Call Center Representative
Feldco Windows, SIding & Doors
04.2023 - 01.2024
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls for follow-ups, surveys, or service-related communication (if applicable)
- Resolve customer concerns, complaints, and requests efficiently
- Provide accurate information about products, services, policies, and procedures
Sales Associate
Gordon's Food Service
10.2019 - 11.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels through regular stock assessments and replenishment actions.
- Trained new staff on sales techniques and customer service best practices.
- Implemented promotional displays to increase product visibility and customer engagement.
Guest Advocate
Target
10.2020 - 04.2023
- Operate cash registers, self-checkout, and handle various payment methods
- Assist with returns, exchanges, and guest inquiries
- Unload trucks and process incoming shipments
- Sort, label, and organize merchandise in the backroom
- Stock products to the sales floor according to planograms
- Maintain inventory accuracy and proper storage practices
- Operate equipment such as pallet jacks and flatbeds
- Pick items from the sales floor based on online orders
- Pack and stage orders for pickup, drive-up, or shipping
Education
High School Diploma -
Charles P. Steinmetz College Prep
06.2021
Skills
- Customer Service & Guest Relations
- Problem-Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Time Management & Task Prioritization
- Client Account Oversight & Relationship Building
- Service Delivery & Performance Management
- Operations Coordination Across Multiple Departments
- Reliability & Accountability
Certification
Perc Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Call Center Representative
Feldco Windows, SIding & Doors
04.2023 - 01.2024
Guest Advocate
Target
10.2020 - 04.2023
Sales Associate
Gordon's Food Service
10.2019 - 11.2023
High School Diploma -
Charles P. Steinmetz College Prep