Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Malika Grant

2 3/4 Glasspole Avenue, Kingston 2

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Thorough and reliable individual experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.

Overview

20
20
years of professional experience

Work History

Janitorial Worker

Ktk Janitorial
08.2023 - 11.2023
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Sanitized break area kitchen counters, tables and sinks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Janitorial Worker

Ropers Janitorial
02.2020 - 05.2022
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
  • Sanitized break area kitchen counters, tables and sinks.
  • Polished stainless steel fixtures and furniture details.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Cashier

Burger King
02.2004 - 07.2004
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.

Cashier

Popeyes
06.2003 - 01.2004
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Customer Service Certificate -

Rocfort Vocational Training Center
Jamaica
01.2005

High School Diploma -

Young Women Christian Association
Kingston, Jamaica
07.2001

Skills

  • Customer Service
  • Problem-Solving Abilities
  • Money Handling Abilities
  • Team Development
  • Data Entry
  • Data Collection
  • Inventory Control
  • Client Communication
  • Time Management

References

References available upon request.

Timeline

Janitorial Worker

Ktk Janitorial
08.2023 - 11.2023

Janitorial Worker

Ropers Janitorial
02.2020 - 05.2022

Cashier

Burger King
02.2004 - 07.2004

Cashier

Popeyes
06.2003 - 01.2004

Customer Service Certificate -

Rocfort Vocational Training Center

High School Diploma -

Young Women Christian Association

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Malika Grant