Malika Hightower
Woodbridge,Virginia
Summary
Versatile team leader successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Advantage Vision Center
Charlotte, NC
10.2021 - 12.2023
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Facilitate hiring of qualified Optical techs/Opticians by interviewing applicants and making recommendations for employment.
- Managed over 50 customer calls per day.
Optical Store Manager
Now Optics
05.2019 - 10.2021
- Interacted with customers to help determine or suggest our best products to meet their eyewear needs and achieve their desired look.
- Checked finished eyewear to maintain optical standards, customer requirements, and special requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted 4 sales leaders through optician programs to teach upcoming professionals valuable skills with real-world applications.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
Merchandising Manager
BCBGMAXAZRIA
Fairfax, VA
07.2015 - 04.2019
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Organized meetings for up to 15 staff members to discuss upcoming promotions, key strategies, and tasks.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentations.
Store Manager
Kate Spade & Company
Woodbridge, VA
05.2012 - 07.2014
- Exceeded sales goals by 10% and accomplished business objectives by inspiring staff and promoting target products
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Developed and implemented successful staff incentive programs to motivate employees
- Rotated merchandise and displays to feature new products and promotions
Education
High School Diploma -
Freedom High School
Woodbridge, VA05.2012
Skills
- Customer Relations
- Workforce Management
- Complex Problem-Solving
- Documentation and Reporting
Timeline
Operations Supervisor
Advantage Vision Center
10.2021 - 12.2023
Optical Store Manager
Now Optics
05.2019 - 10.2021
Merchandising Manager
BCBGMAXAZRIA
07.2015 - 04.2019
Store Manager
Kate Spade & Company
05.2012 - 07.2014
High School Diploma -
Freedom High School
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