Malika Houston
Houston,TX
Summary
Supervisor at Big Horn Bbq with a proven track record in enhancing customer service and team productivity. Expert in quality control and conflict resolution, I successfully implemented operational policies that improved workflow efficiency. Committed to staff education, I fostered a motivated team environment, ensuring compliance with safety protocols and elevating overall performance.
Overview
10
10
years of professional experience
Work History
Supervisor
Big Horn Bbq
Pearland, Texas
04.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Education
Associate of Applied Science - Neurodiagnostic Technician
Alvin Community College
Alvin, TX12-2027
Skills
- Quality control
- Workflow management
- Verbal and written communication
- Employee motivation
- Staff education
- Processes and procedures
- Safety protocols
- Policy enforcement
- Department organization
- Conflict resolution
Timeline
Supervisor
Big Horn Bbq
04.2015 - Current
Associate of Applied Science - Neurodiagnostic Technician
Alvin Community College
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