Malika Meriwether
Homestead,FL
Summary
Results-driven Beauty Retail Executive offering proven history of achievement during 4-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and team development.
Overview
5
5
years of professional experience
Work History
Sales and Customer Service Executive
Macy's
Miami, FL
12.2020 - 02.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed team of 17 associates in cosmetics department to achieve and maintain highest standards of customer service.
Chanel Counter Manager
Macy's
Miami Beach, FL
09.2020 - 12.2020
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Organized sale events and created eye-catching product displays to attract customers to Chanel counter.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Smashbox Cosmetics Counter Manager
Macy's
New York, NY
03.2020 - 09.2020
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department..
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Beauty Account Coordinator
Macy's
Miami, FL
02.2024 - Current
- Develop collaborative relationships with vendors and effectively communicate priorities and needs.
- Analyze business results (store, category, brand, product, etc.) to identify and highlight sales-driving opportunities in order to achieve goals.
- Trained and mentored Beauty Leads and Beauty Advisors, leading to a stronger and more effective sales team.
- Led and participated in event execution, covering corporate, promotional, vendor launch events, and virtual events.
Education
Bachelors of Science in Fashion Merchandising -
South Carolina State University
Skills
- Microsoft Office (Outlook, Excel, PowerPoint, Word) & PowerBi
- Makeup Artistry
- Retail Management
- Strong communication skills
- Customer service excellence
- Sales strategy development
- Relationship building techniques
- Goal setting and achievement
- Event planning and execution
- Customer Service
- Team Leadership
- Hiring and Training
- Staff Development
Websites
Hobbies and Interests
- Makeup Artistry
- Diversity & Inclusion
- Team Development
- Beauty Eventing
Timeline
Beauty Account Coordinator
Macy's
02.2024 - Current
Sales and Customer Service Executive
Macy's
12.2020 - 02.2024
Chanel Counter Manager
Macy's
09.2020 - 12.2020
Smashbox Cosmetics Counter Manager
Macy's
03.2020 - 09.2020
Bachelors of Science in Fashion Merchandising -
South Carolina State University