Malika Safayeva
Summary
Attentive individual with drive to work in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and team player attitude.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Customer Service Representative
A Plus Appliance Repair And Services
2018.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Restaurant Hostess
Hakkasan
2017.11 - 2018.01
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA12.2023
GED -
City College of San Francisco
San Francisco, CA05.2021
High School Diploma -
Abraham Lincoln High School
San Francisco, CA05.2015
Skills
- Task Delegation
- Operations Management
- Team Motivation
- Account Updating
- Scheduling
- Report Generation
- Critical Thinking
Languages
Uzbek
Native or Bilingual
Russian
Native or Bilingual
Samarkand Tajik
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Much unhappiness has come into the world because of bewilderment and things left unsaid.
Fyodor Dostoevsky
Timeline
Assistant Manager/Customer Service Representative
A Plus Appliance Repair And Services
2018.01 - Current
Restaurant Hostess
Hakkasan
2017.11 - 2018.01
Bachelor of Arts - Criminal Justice
San Francisco State University
GED -
City College of San Francisco
High School Diploma -
Abraham Lincoln High School
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