Malika Walker
Summary
Adaptive professional looking to obtain a position in the healthcare industry where I can utilize my expanding education and knowledge in the Nutrition field. Seasoned, detail- oriented leader offering experience building and leading successful teams. Strong work ethic along side technical abilities with software and application.
Overview
19
19
years of professional experience
Work History
Client Service Representative
Fidelity Investments
Providence, RI
02.2021 - Current
- Provide customer service support to clients in a timely and efficient manner.
- Resolve advisor inquiries and complaints via phone, email, or other communication channels.
- Develop strong relationships with clients through friendly interactions and problem-solving abilities.
- Answer incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Research solutions using available resources including internal databases and external sources.
- Demonstrate excellent listening skills and empathy towards customers' needs and concerns.
Kitchen Manager
Marriott Hotel- Bluefin Grill
Providence, RI
07.2014 - 11.2020
- Kitchen Manager since May 2018.
- Trained associates and maintained Guest Satisfactory Survey scores
- Food Preparation for Pantry, Grill and Saute'.
- Awarded Heart of the House August 2015, September 2016. Star of the industry employee of the Year November 2017.
- Implemented and supported company initiatives and programs.
- Quickly and courteously resolved all guest problems and complaints.
- Regularly developed new nutritious recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
- Manage kitchen in absence of Chef included ordering and receiving, inventory, temperature logs, menu development and delegating cleaning task.
In-Patient Cook and Call Center Team Lead
Boston Children's Hospital
Boston, MA
06.2018 - 02.2020
- Prepared local fresh foods for in-patients and followed protocol for numerous dietary and allergy needs.
- Produced reports outlining call volume information and survey completion.
- Handled incoming calls with friendly and cheerful attitude for organization using HealthTouch system.
- Completed connections between callers, food service, environmental services and linen services.
- Responded promptly to general inquiries from members and staff via e-mail and fax.
- Communicated updated information and protocols to all representatives in the form of weekly huddles.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
Kitchen Manager
Goldring Center for Culinary Medicine
New Orleans, LA
03.2018 - 05.2018
- Supervised medical students working in the kitchen on their monthly class rotation.
- Prepared family style lunches a few times a week for colleagues.
- Conducted the kids class which includes formatting lesson plans, demos on knife skills and provided necessary knowledge for a basic healthy diet.
- Personally in charge of inventory, purchasing and receiving on a weekly basis.
- Participated in behind the scene execution Indie Chef Showcase 2018 and specials dinners hosted by The Goldring Center.
- Proctored general and specialized cooking classes while maintaining time and flow of class as well as monitored food preparation, handling and safety.
Prepared Foods Team Member
Whole Foods Market
Providence, RI
02.2013 - 07.2014
Line/Food Prep Cook
Hershey Lodge
Hershey, PA
03.2012 - 09.2012
Line/Food Prep Cook
Hershey Lodge
Hershey, PA
05.2011 - 09.2011
Food Service Worker
Forest Lodge
Warren, NJ
06.2006 - 09.2011
Education
Bachelor of Arts - Culinary Arts and Nutrition
Johnson And Wales University
05-2022
Skills
- Skillful staff trainer
- Ability to handle/resolve problems
- Works well under pressure
- Call center experience
- Funds transfers experience
- Healthcare protocols
- Scripts and phone etiquette
- Prioritize the customer
- Continuous search for opportunities to grow and contribute
- Timely email communication
- Eager to go above and beyond client expectations
- Multitask utilizing multiple systems
Timeline
Client Service Representative
Fidelity Investments
02.2021 - Current
In-Patient Cook and Call Center Team Lead
Boston Children's Hospital
06.2018 - 02.2020
Kitchen Manager
Goldring Center for Culinary Medicine
03.2018 - 05.2018
Kitchen Manager
Marriott Hotel- Bluefin Grill
07.2014 - 11.2020
Prepared Foods Team Member
Whole Foods Market
02.2013 - 07.2014
Line/Food Prep Cook
Hershey Lodge
03.2012 - 09.2012
Line/Food Prep Cook
Hershey Lodge
05.2011 - 09.2011
Food Service Worker
Forest Lodge
06.2006 - 09.2011
Bachelor of Arts - Culinary Arts and Nutrition
Johnson And Wales University