Malika K. Williams
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Workforce Development Specialist
DC Government
Washington, DC
01.2023 - Current
- Coordinated recruitment and placement of training program participants.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Monitored training costs and prepared budget reports to justify expenditures.
Teacher's Assistant
DCPS
Washington, DC
12.2021 - 01.2023
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Organized student performance and enrichment activities to facilitate learning.
- Graded assignments and tests and documented results into filing systems.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Cashier
The Children’s Place
Dover, DE
01.2012 - 01.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate
The BonTon
Scranton, PA
05.2009 - 08.2009
- Responsible for enhancing associate morale
- Preventing & tracking of loss and commissions for department
- Developed excellence in sales training course.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
Sales Associate
Wet Seal
Scranton, PA
05.2009 - 08.2009
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Obtained signatures for financial documents and internal and external invoices.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor of Science - Psychology
Delaware State University
Dover05.2012
Skills
- Customer Service
- Project Management
- Stock Replenishment
- Problem Resolution
- Cross-Functional Team Collaboration
- Inventory Control
- Product Merchandising
- Product Knowledge
- Clerical Support
- Staff Training
- Prioritization
- Active Listening
- Data Entry
- Technical Support
Timeline
Workforce Development Specialist
DC Government
01.2023 - Current
Teacher's Assistant
DCPS
12.2021 - 01.2023
Cashier
The Children’s Place
01.2012 - 01.2013
Sales Associate
The BonTon
05.2009 - 08.2009
Sales Associate
Wet Seal
05.2009 - 08.2009
Bachelor of Science - Psychology
Delaware State University
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