Hi, I’m
MALIKA WILLIAMS
San Diego,CA
Summary
Dynamically motivated individual with a Bachelor of Arts degree in Political Science. I am exceedingly resourceful when constructively delivering and receiving feedback. Extremely responsible with confidential and time sensitive material as it pertains to my experience and judgment to plan and accomplish goals. In addition, I am able to maintain an optimistic attitude, work as a team player, and work independently with self-assurance. I embody an innovative, analytical and consistent scale of reliability. I pay strong attention to detail when managing multiple issues and projects. I am solution, goal, and results oriented and competent in making decisions independently and taking personal responsibility. Ultimately, I thrive on challenges, and I pursue professional, personal and academic enrichment.
Overview
24
years of professional experience
Work History
County of San Diego Health & Human Services AgencySan Diego, CA
Human Services Specialist
06.2023 - Current
Job overview
- Handle processing of client applications and followed confidentiality procedures to keep data safe.
- Respond to average of 25 calls per day, providing assistance through active listening and effective communication skills.
- Maintain current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintain accurate documentation in accordance with agency standards and policies.
- Engage in outreach activities within the community aimed at increasing awareness about available resources for those facing poverty or homelessness.
- Discuss rights and responsibilities associated with public assistance with applicants.
- Process benefit computations and under or overpayment adjustments.
- Contact applicants to discuss discrepancies and follow-up.
- Analyze numerical and narrative data from automated system to interpret eligibility determinations.
- Participate in trainings related to topics such as trauma informed care, suicide prevention, harm reduction practices.
- Participate in staff meetings to discuss cases involving complex psychosocial issues or treatment plans requiring multi-disciplinary approaches.
- Advise families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps.
- Support applicants in completing documents with accuracy for human service programs.
- Perform initial assessments of clients to determine eligibility for services and resources.
- Performed initial assessments of clients to determine eligibility for services and resources.
Blackstone Consulting IncSan Diego, CA
Security Ambassador
04.2023 - Current
Job overview
- Display excellent communication skills when interacting with staff members or customers regarding security-related matters.
- Greet visitors upon arrival at the facility, directed them to their destination, and provided helpful information about local attractions.
- Address problems quickly and reported clear information while working under minimal supervision.
- Review guest identification and employee credentials to authorize entry onto premises.
- Provide support for other departments within the organization if requested.
- Maintain calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provide friendly and professional assistance to employees, visitors and customers.
- Prevent unauthorized persons from accessing restricted areas by checking identification cards or using other methods of verification.
- Provide friendly customer service and assistance to guests in a professional manner.
- Monitor, identify and respond to suspicious activity.
Neighborhood House AssociationSan Diego, CA
Family Health Advocate
03.2020 - 06.2023
Job overview
- Assist parents/guardians with identifying their individual and family strengths and needs
- Assist families with developing family service plans
- Link families to needed community resources
- Assess and evaluate family success in reaching their goals (outcomes)
- Coordinate services when families are connected with more than one service
- Follow up with families to assess goal attainment or to adjust/adapt goals, as necessitated
- Assist with ensuring ETO (Efforts to Outcomes) and Sharepoint compliance for audit purposes
- Process all transfers and terminations, ensuring appropriate documentation is completed for audit purposes
- Maintain family files ensuring all required documents are obtained and all signatures documented
- Ensure accuracy of data is entered timely
- Analyze and report on data, as required
- Establish collaborative relationships with community organizations
- Verify eligibility for the program by collecting, reviewing and maintaining required documents for audit purposes
- Monitor enrollment and attendance
- Provide support to center staff and work collaboratively for the well-being of the children and families served
- Conduct parent education and other trainings for parents/guardians
- Participate in staff meetings and trainings
- Conduct home visits with families for the purpose of establishing rapport, obtaining paperwork, setting and following through with goals, assuring that children's records are obtained and providing crisis assistance, as needed
- Inform parents and neighborhood residents of services offered through the program
- Facilitate 10-week prenatal and postpartum sessions for pregnant women and new moms
- Assisting in the organization of healthy meals, transportation assistance, and other supportive resources during sessions
- Create individual client plans that address the most important concerns in a woman's life
- Referrals to Public Health Nursing and other health and social services.
MJ HousingSan Diego, CA
Service Coordinator
10.2022 - 02.2023
Job overview
- Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community
- These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services
- Develops a Resource Directory
- This directory may include a listing of state and/or local service providers that residents can contact for assistance (e.g
- Services to families, children, individuals who are elderly, persons with disabilities, emergency assistance)
- In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services
- Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc
- Facilitates the formation of Resident Associations within the property if the resident's are interested
- The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues
- Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual
- Manages the provision of supportive services where appropriate.
San Diego Housing CommissionSan Diego, CA
Housing Specialist
02.2021 - 10.2021
Job overview
- Reviewed submitted/assigned COVID-19 Emergency Assistance Program applications for accuracy, completeness, and eligibility;
- Accurately determined applicant eligibility for COVID-19 Emergency Assistance Program payment based upon established eligibility criteria;
- Performed required data entry;
- Checked and tabulated standard mathematical data to determine program award;
- Coordinated with selected tenant, landlord, and Finance to ensure all landlord forms were submitted and payment was properly disbursed;
- Informed applicants and owners of program procedures and required documentation for program eligibility;
- Answered questions and responded to contact from clients, landlords, and the public and explained Commission program policies, procedures, and available courses of action;
- Provided technical assistance to Community Based Organizations who are assisting clients with application submissions
- Conducted comprehensive audits of client case files to ensure eligibility determinations, rental payment disbursements, case management activities, and documentation were accurate, complete, and in accordance with applicable policies, procedures, and applicable funding source rules and regulations;
- Conducted administrative reviews regarding the denial of client eligibility; reviewed data, evaluated applicable rules and regulations and made determination of client eligibility for program assistance;
- Pulled case records, conducted research regarding problems or concerns, and took corrective action as appropriate;
- Developed and maintained accurate and detailed records, verified accuracy of information, researched discrepancies, and records information;
- Used appropriate judgement and accurately documented case files;
- Utilized dashboards and Excel spreadsheets to track the status of assigned applications.
- Researched, compiled, analyzed, and organized information and data from various sources on a variety of specialized topics related to assigned areas;
- Performed other duties as assigned.
Schindler Elevator CorporationSan Diego, CA
Certified Payroll Specialist/ Administrative Assistant
09.2019 - 03.2020
Job overview
- Collected timesheet data and payroll information
- Entered data into payroll and administrative databases and software programs
- Calculated wages, benefits, tax deductions, commissions, etc
- Prepared and processed paychecks and cash deposits
- Maintained accurate records of payroll documentation and transactions
- Prepared and distributed income statements
- Responded to payroll-related inquiries to resolve concerns
- Performed account balance and payroll reconciliations
- Prepared financial reports for accounting and auditing purposes
- Prepared periodic payroll reports for review by management
- Provided customer service internally and externally
- Interpreted requests, helped implement action, and execute tasks
- Greeted and assisted callers; handled inquiries
- Composed letters, memorandums, and agendas
- Assisted with motivational workshops for the workplace
- Assisted with the upkeep of the workplace.
Pasha Automotive ServicesSan Diego, CA
Operations Supervisor
08.2014 - 06.2019
Job overview
- Gathered Information - observed, received, and otherwise obtained information from all relevant sources
- Delegated tasks and set deadlines for my internal customer service team (10-15 people) and my teamsters (20-25 people)
- Oversaw day-to-day operations
- Monitored team performance and report metrics
- Discovered training needs and provided coaching
- Supported team manager and performed management duties when manager was absent or out of office
- Managed inventories and advised necessary parties where ordering is required
- Assisted management with hiring processes and new team member training
- Conducted team meetings to meet customer expectations
- Oversaw and adjusted the daily hours of my team
- Distributed payroll checks to my team
- Completed and monitored monthly billing for the accounts I oversaw, and others accounts as needed
- Interacted with computers - using computers and computer systems to set up functions, enter data, or process information
- Communicated with individuals, supervisors, peers, or subordinates outside the organization
- Represented the organization to customers, the public, and other external sources (in person, or by telephone or e-mail)
- Made decisions and solved problems - analyzed information and evaluated results to choose the best solution and solve problems
- Updated and used relevant knowledge - stayed up-to-date technically and applied new knowledge to my job
- Processed information - compiled, categorized, calculated, audited, and verified information and data
- Resolved conflicts - handled complaints, settled disputes, and resolved grievances and conflicts
- Organized, planned, and prioritized work - developed specific goals and plans to prioritize, organize, and accomplish work
- Performed for and worked directly with the public - performed for people and dealt directly with the customers
- Performed administrative activities - performed day-to-day administrative tasks such as maintaining information files and processing paperwork
- Judged the qualities of things, services, or people to assess the value, importance, and quality
- Trained others - Identified the developmental needs of others, or otherwise helped others to improve their knowledge or skills
- Developed and built teams - encouraged and built mutual trust, respect, and cooperation among team members
- Coordinated work and activities with others - having members of a group work together to accomplish tasks.
MacDonald-Bedford, LLCSan Diego, CA
Office Manager/ Contract Administrator
05.2013 - 01.2014
Job overview
- Processed and generating invoices in WAWF (Wide Area Work Flow)
- Advised and oversaw contract compliance
- Provided liaison among executives, contractors, and stakeholders
- Compiled comprehensive files and maintained document control to ensure adequate and complete documentation of all contract delivery orders, change orders, contract modifications, and potential and actual claims and disputes
- Prepared, submitted and tracked invoices; maintained cash flow statuses
- Prepared draft reports, scheduled and ad hoc; submitted daily status updates
- Prepared all notices, proposals, delivery orders, change orders, and/or modifications
- Maintained logs for each contract of all executed and in process changes
- Maintained documentation of subcontractor's compliance with contractually stipulated labor provisions and verified compliance with mandated reporting requirements
- Created policies and procedures
- Served as support for the branch office, administration and logistics, facilities management, employee sustainment, marketing coordination and public relations
- Acted as the main point of contact for field/line employees for the submittal of timecards, employee vacations and other dates of interests or concern
- Organized and coordinated calendar events, travel, personal affairs, and scheduled client meetings.
Peregrine SemiconductorSan Diego, CA
Administrative Assistant/Human Resources
06.2012 - 08.2012
Job overview
- Established excel organizational and filing systems for the employee's job duties
- Provided customer service internally and externally
- Interpreted requests, helped implement action, and execute tasks
- Greeted and assisted callers; handled inquiries
- Composed letters, memorandums, and agendas
- Assisted with motivational workshops for the workplace
- Assisted with the upkeep of the workplace.
San Diego County Office of Education/Juvenile Court and Community SchoolsSan Diego, CA
Juvenile Mentor/Office Coordinator
03.2011 - 03.2012
Job overview
- Worked intensely with probation officers
- Directed and managed community outreach events
- Interpreted requests, helped implement action, and execute tasks
- Communicated professionally and effectively with high-ranking individuals
- Greeted and assisted callers; handled inquiries
- Composed letters, memorandums, and agendas.
Contractors AssociationSan Diego, CA
Receptionist/Office Assistant
11.2008 - 12.2010
Job overview
- Communicated professionally and effectively with political and elected officials
- Provided customer service internally and externally
- Composed letters, memorandums, and agendas
- Established organizational and filing systems.
Assemblyman Isadore Hall of the 52nd DistrictCompton, CA
Internship
01.2009 - 05.2009
Job overview
- Interpreted requests, helped implement action, and execute tasks
- Communicated professionally and effectively with high-ranking individuals
- Greeted and assisted callers; handled inquiries
- Composed letters, memorandums, and agendas
- Provided customer service internally and externally
- Established organizational and filing systems
- Assisted with motivational workshops for the community
- Assisted with the management of community outreach events
- Assisted in providing important information; helping individuals to build both on their strengths and weaknesses, personally and universally.
San Diego County Office of Education/Juvenile Court and Community SchoolsSan Diego, CA
Juvenile Mentor/Office Coordinator
06.2005 - 01.2007
Job overview
- Worked intensely with probation officers
- Directed and managed community outreach events
- Interpreted requests, helped implement action, and execute tasks
- Communicated professionally and effectively with high-ranking individuals
- Greeted and assisted callers; handled inquiries
- Composed letters, memorandums, and agendas.
Sea Breeze Gardens ResidenceSan Diego, CA
Counselor
06.2000 - 08.2004
Job overview
- Facilitated motivational workshops for community youth
- Assisted disadvantaged youth in overcoming weaknesses and building on strengths
- Directed and managed community outreach events.
Education
California State University of Long Beach
Bachelor of Arts from Political Science
San Diego City College
Associates of Liberal Arts
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Verbal/Written Communication
- Planning and Scheduling
- Web Page Development and Maintenance
- Processing and Generating Invoices in WAWF (Wide Area Work Flow)
- Interviewing Skills
- Counseling Advice
- Financial Analysis
- New Hire Onboarding
- Pre-Employment Screening
- Eligibility Determinations
- Microsoft Office
- In-Person and Telephone Interviewing
- Networking Events
Languages
Fluent in the French language
References
References will be provided upon request
Languages
French
Native/ Bilingual
Timeline
Human Services Specialist
County of San Diego Health & Human Services Agency
06.2023 - Current
Security Ambassador
Blackstone Consulting Inc
04.2023 - Current
Service Coordinator
MJ Housing
10.2022 - 02.2023
Housing Specialist
San Diego Housing Commission
02.2021 - 10.2021
Family Health Advocate
Neighborhood House Association
03.2020 - 06.2023
Certified Payroll Specialist/ Administrative Assistant
Schindler Elevator Corporation
09.2019 - 03.2020
Operations Supervisor
Pasha Automotive Services
08.2014 - 06.2019
Office Manager/ Contract Administrator
MacDonald-Bedford, LLC
05.2013 - 01.2014
Administrative Assistant/Human Resources
Peregrine Semiconductor
06.2012 - 08.2012
Juvenile Mentor/Office Coordinator
San Diego County Office of Education/Juvenile Court and Community Schools
03.2011 - 03.2012
Internship
Assemblyman Isadore Hall of the 52nd District
01.2009 - 05.2009
Receptionist/Office Assistant
Contractors Association
11.2008 - 12.2010
Juvenile Mentor/Office Coordinator
San Diego County Office of Education/Juvenile Court and Community Schools
06.2005 - 01.2007
Counselor
Sea Breeze Gardens Residence
06.2000 - 08.2004
California State University of Long Beach
Bachelor of Arts from Political Science
San Diego City College
Associates of Liberal Arts
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