Malikah Ford

Enhanced customer support services.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Developed strong relationships with clients, resulting in repeat business and increased customer loyalty.
• Organized store displays to create an appealing shopping experience for customers while maximizing visibility of high-margin items.
• Assisted customers with device troubleshooting, solving technical issues efficiently and professionally.
• Contributed to store efficiency by assisting in tasks such as inventory management, merchandise organization, and store maintenance.