Microsoft Office
Malikah Lind
Douglasville,GA
Summary
As an energetic and driven business development professional, my passion lies in motivating and exciting employees to reach their optimum performance. With a natural ability to lead and solve complex problems, I have honed my skills in product testing, management, and the development of new business opportunities. My experience in these areas has equipped me with the expertise needed to drive growth and success within organizations.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Sales Counselor
Harmony Senior Services
04.2024 - Current
- Optimized company resources by effectively managing time-sensitive tasks while balancing other responsibilities.
- Developed customized sales presentations showcasing the unique benefits of our products and services, which led to higher closing rates.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
Teacher Counselor
Youth Villages
06.2024 - Current
- Strengthened community partnerships to enhance referral networks and expand resources available to clients.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Documented psychiatric services and responses to treatment in patient case files.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Delivered empathetic crisis intervention services, stabilizing clients during acute episodes and coordinating necessary care.
Manager of Business Development And Outreach
Centered Health
03.2022 - 09.2023
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Regularly reported progress updates and key performance indicators to executive leadership, providing valuable insights into overall company growth and sales trends.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Executive
Culinary Depot
07.2019 - 01.2023
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Built and cultivated long-term quality relationships with numerous clients by addressing needs and providing superior customer service.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Construction Estimator
Culinary Depot
11.2020 - 11.2021
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Analyzed designs and performed accurate cost analysis.
- Communicated with builders and contractors on commercial projects to deliver status updates to customers.
- Prepared material orders to complete projects on time and within budget.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
Assistant Project Manager
Culinary Depot
12.2016 - 07.2019
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Compiled information from multiple, reliable sources and uploaded to system.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
Case Manager
Cluster Community Services
04.2015 - 06.2016
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided patients and family members with education regarding illness, medications and treatment plans.
- Monitored ongoing treatments for medication side effects, worsening of symptoms, and therapeutic response.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Residential Case Manager
Brooklyn Community Housing And Services
06.2009 - 08.2013
- Preserved and prepared reports and treatment records.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Worked with medical teams, clients and families to implement effective treatment plans.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Identified issues, analyzed information and provided solutions to problems.
- Identified care needs of individual clients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk clients.
- Collaborated with external agencies to meet educational and transitional needs of clients.
Education
Benjamin Banneker Academy
Brooklyn, NY 09.2001 - 06.2005
Social Work
Medgar Evers College of The City University of New York
Brooklyn, NY 09.2008 - 06.2010
Skills
Account servicing
Mental Health Services
Staff education and training
Creative problem solving
Complaint resolution
Sales expertise
Client Service
Customer Relations
Account servicing
Software
NetSuite
Zendesk
MAS/SAGE
Salesforce
Timeline
Teacher Counselor
Youth Villages
06.2024 - Current
Sales Counselor
Harmony Senior Services
04.2024 - Current
Manager of Business Development And Outreach
Centered Health
03.2022 - 09.2023
Construction Estimator
Culinary Depot
11.2020 - 11.2021
Sales Executive
Culinary Depot
07.2019 - 01.2023
Assistant Project Manager
Culinary Depot
12.2016 - 07.2019
Case Manager
Cluster Community Services
04.2015 - 06.2016
Residential Case Manager
Brooklyn Community Housing And Services
06.2009 - 08.2013
Social Work
Medgar Evers College of The City University of New York
09.2008 - 06.2010
Benjamin Banneker Academy
09.2001 - 06.2005
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