Michele Knight
Roanoke,VA
Summary
Seasoned recruiting professional with a proactive, flexible, and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn, and ATS systems. Skilled in coaching, overseeing, and encouraging successful recruiters.
Overview
10
10
years of professional experience
Work History
Harmony Outreach Director
Harmony Senior Services
Roanoke, VA
11.2023 - Current
- Provided guidance and coaching to hiring teams regarding selection processes and best practices for interviewing potential employees.
- Tracked progress of open positions against established timelines.
- It was developed and implemented recruiting strategies to attract top talent.
- Maintained an applicant tracking system to ensure accurate documentation of all recruitment efforts.
- Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
Harmony Outreach Supervisor
Harmony Senior Services
Roanoke, VA
12.2022 - 11.2023
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Reviewed resumes, cover letters, and applications for accuracy before forwarding them to relevant personnel for consideration.
- Assessed applicant tracking systems performance metrics to optimize the efficiency of recruitment processes.
- Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
Harmony Outreach Supervisor
Harmony Senior Services
Roanoke, VA
12.2018 - 12.2022
- Coordinated with other departments to ensure the successful execution of outreach activities.
- Conducted performance reviews of call center staff and documented results.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Assigned tasks to agents based on their skill set and availability.
Call Center Manager
Planned Parenthood South Atlantic
Roanoke, VA
07.2014 - 06.2018
- Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
- Developed and maintained a team of call center representatives to meet performance standards.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
- Resolved escalated customer complaints promptly and professionally.
- Evaluated existing systems and technologies used by the call center team to ensure they are up-to-date and meeting the needs of customers efficiently.
- Participated in recruitment activities such as interviewing prospective candidates.
Education
Associate of Applied Science - Criminal Justice
Virginia Western Community College
Roanoke, VA05-1994
Skills
- Applicant Tracking Systems
- Behavioral Interviewing Techniques
- Recruitment Process Outsourcing
- Recruiter Training and Development
- Career Fair Coordination
- Candidate Sourcing Techniques
- Sales Coaching
- Delegation skills
- Cold-calling
- Sales Reporting
- Sales Training
- Pipeline Management
- Performance Evaluation
References
References available upon request.
Timeline
Harmony Outreach Director
Harmony Senior Services
11.2023 - Current
Harmony Outreach Supervisor
Harmony Senior Services
12.2022 - 11.2023
Harmony Outreach Supervisor
Harmony Senior Services
12.2018 - 12.2022
Call Center Manager
Planned Parenthood South Atlantic
07.2014 - 06.2018
Associate of Applied Science - Criminal Justice
Virginia Western Community College
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