Malikah Murphy
Middletown,DE
Summary
Dynamic leader with a proven track record at FLOW Industry, adept in operations management and relationship building. Excelled in enhancing customer satisfaction and team performance, significantly boosting business growth. Skilled in project management and marketing, consistently surpassing sales targets through strategic planning and effective communication.
Overview
23
23
years of professional experience
Work History
Owner
FLOW Industry
Middletown, DE
01.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exemplary customer service.
Store Manager
New York & Company
Cherry Hill, NJ
04.2005 - 01.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Account Executive
Saks Fifth Avenue
Greenwich, CT
11.2003 - 04.2005
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Cosmetic Counter Manager
Bloomingdales Michigan Avenue
White Plains, NY
05.2001 - 11.2003
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
Education
Psychology
University of Maryland - Baltimore
Baltimore, MD02.2015
Skills
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Marketing
- Business launch
Accomplishments
Honorary Doctorate in Humane Letters
Timeline
Owner
FLOW Industry
01.2008 - Current
Store Manager
New York & Company
04.2005 - 01.2007
Account Executive
Saks Fifth Avenue
11.2003 - 04.2005
Cosmetic Counter Manager
Bloomingdales Michigan Avenue
05.2001 - 11.2003
Psychology
University of Maryland - Baltimore