MALIKAH SHABAZZ
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level health care position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Anchor Manufacturing Group
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Safety Coordinator
Amazon
11.2020 - 07.2022
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Conducted safety audits and investigated plant quality issues.
- Conducted investigations into incidents and reported on findings.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Material Handler
Frito Lay
06.2020 - 07.2022
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Host
Cleveland Clinic
06.2020 - 12.2021
- Took reservations and to-go orders by phone, answered patients questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted patients warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered patients questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping area ready for every guest.
Customer Service Representative
Tremont Sports Youth Orginization
04.2015 - 12.2019
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
James Ford Rhodes High School
Cleveland, OH06.2020
Skills
- Policy Development
- Data Analysis
- Decision Making
- Healthcare Compliance
- Patient Safety
- Process Improvement
- Problem Solving
- Data Collection
- Consultative Sales
- Account Updating
- Paperwork Processing
- Reading Comprehension
Birthdate
07/18/02
Personal Information
- Title: Young Entrepreneur
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Anchor Manufacturing Group
08.2022 - Current
Safety Coordinator
Amazon
11.2020 - 07.2022
Material Handler
Frito Lay
06.2020 - 07.2022
Host
Cleveland Clinic
06.2020 - 12.2021
Customer Service Representative
Tremont Sports Youth Orginization
04.2015 - 12.2019
High School Diploma -
James Ford Rhodes High School
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