HASSAN SANKOH
Springfield,Virginia
Summary
Result-oriented Business Analyst- GRC with 5 years working of experience in analyzing and implementing governance, risk and compliance strategies. Demonstrated expertise in assessing business process ensuring regulatory compliance. strong communication and problem- solving skills with a track record of driving successful project
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metropolitan Life Insurance
Virginia, NE
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Business Analyst - GRC| ACME, New York
GRC| ACME
New York, NY
02.2020 - 01.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Analyze and interpret complex regulatory requirement, translating to actionable guidelines for the organization
- Develop and maintain documentation related to compliance processes procedures and polices provide training and guidance to employees on compliance requirement and best practices
Sales Representative Manager
Orange Business Services
Virginia, NE
08.2021 - 02.2022
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Streamlined communication channels within the team for enhanced collaboration and information sharing among members.
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
Risk Analyst
T-Mobile
Virginia, NE
05.2018 - 02.2020
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
Education
Bachelor of Science - Cyber Security And Cloud Computing
ECPI University
Virginia01.2024
Associate of Science - Public Sector Management
Institute of Public Administration And Management
Freetown 04.2017
High School Diploma -
Minah Academy High School
Sierra Leone 04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- risk management
- Data Analysis
- policy Development
- stakeholder management
- Project Management
- Report and documentation
- Business Process Analysis
- Excellent Communication Skill
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Collaborated with team of 5 in the development of SIEM Solution
Certification
CompTIA Security+
AWS Certified Solution Architect
Languages
English
Full Professional
Timeline
Customer Service Representative
Metropolitan Life Insurance
04.2024 - Current
Sales Representative Manager
Orange Business Services
08.2021 - 02.2022
Business Analyst - GRC| ACME, New York
GRC| ACME
02.2020 - 01.2023
Risk Analyst
T-Mobile
05.2018 - 02.2020
Bachelor of Science - Cyber Security And Cloud Computing
ECPI University
Associate of Science - Public Sector Management
Institute of Public Administration And Management
High School Diploma -
Minah Academy High School