HASSAN SANKOH
Springfield,Virginia
Summary
Result-oriented Business Analyst- GRC with 5 years working of experience in analyzing and implementing governance, risk and compliance strategies. Demonstrated expertise in assessing business process ensuring regulatory compliance. strong communication and problem- solving skills with a track record of driving successful project
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metropolitan Life Insurance
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Business Analyst - GRC| ACME, New York
GRC| ACME
02.2020 - 01.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Analyze and interpret complex regulatory requirement, translating to actionable guidelines for the organization
- Develop and maintain documentation related to compliance processes procedures and polices provide training and guidance to employees on compliance requirement and best practices
Sales Representative Manager
Orange Business Services
08.2021 - 02.2022
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Streamlined communication channels within the team for enhanced collaboration and information sharing among members.
- Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
Risk Analyst
T-Mobile
05.2018 - 02.2020
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
Education
Bachelor of Science - Cyber Security And Cloud Computing
ECPI University
Virginia01.2024
Associate of Science - Public Sector Management
Institute of Public Administration And Management
Freetown 04.2017
High School Diploma -
Minah Academy High School
Sierra Leone 04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- risk management
- Data Analysis
- policy Development
- stakeholder management
- Project Management
- Report and documentation
- Business Process Analysis
- Excellent Communication Skill
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Collaborated with team of 5 in the development of SIEM Solution
Certification
CompTIA Security+
AWS Certified Solution Architect
Languages
English
Full Professional
Timeline
Customer Service Representative
Metropolitan Life Insurance
04.2024 - Current
Sales Representative Manager
Orange Business Services
08.2021 - 02.2022
Business Analyst - GRC| ACME, New York
GRC| ACME
02.2020 - 01.2023
Risk Analyst
T-Mobile
05.2018 - 02.2020
Bachelor of Science - Cyber Security And Cloud Computing
ECPI University
Associate of Science - Public Sector Management
Institute of Public Administration And Management
High School Diploma -
Minah Academy High School
CompTIA Security+
AWS Certified Solution Architect
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