Malik S. Reed
Detroit,MI
Summary
Dedicated customer service representative with a proven track record of maintaining customer satisfaction and contributing to company success. Self-driven, well-trained, and adept at professionally addressing customer concerns while adhering to company policies.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Delta Air Lines
10.2013 - Current
- Cross-trained and provided assistance to other Aircraft Loading Agents (ALAs) and ramp agents.
- Planned and executed the loading of freight, mail, human remains, animals, and baggage onto aircraft.
- Communicated with the load house and flight crew to ensure proper placement and security of items in each aircraft bin.
- Ensured adherence to safety protocols and operational procedures to maintain efficient workflow.
- Consistently met or exceeded performance targets and contributed to team success.
Education
Bradford High School Academy
Detroit, MI06.2012
Skills
- Conflict resolution expertise
- Courteous demeanor
- Energetic and determined work attitude
- Strong active listening skills
- Adaptive and collaborative team player
- Customer service excellence
Timeline
Ramp Agent
Delta Air Lines
10.2013 - Current
Bradford High School Academy