Malik (Torch) Hanif-Norman
Covington,GA
Summary
Dedicated and driven professional with a strong foundation in Computer Science and Programming, complemented by proficiency in Japanese culture and language. Expertise in supporting academic and administrative functions ensures streamlined operations through exceptional organizational skills in managing schedules, resources, and communications. A tech-savvy innovator with hands-on experience in emerging technologies, committed to continuous improvement by identifying opportunities for technological enhancements and implementing effective solutions. Thrives in fast-paced environments, adept at leveraging new tools and methods to solve complex problems while fostering a collaborative atmosphere for students and faculty.
Overview
4
4
years of professional experience
Work History
IT Support - Student Assistant
CATLAB - Georgia State University
Atlanta, GA
10.2023 - Current
- Organized academic events and workshops, boosting student engagement and participation.
- Developed training materials for student assistants, improving onboarding efficiency.
- Managed office supply inventory, ensuring availability while reducing waste.
- Analyzed workflows and implemented feedback systems to improve productivity and participant satisfaction.
President/Head Model Coordinator
Infinite Appeal - Georgia State University
Atlanta, GA
04.2025 - 09.2025
- Led strategic initiatives to enhance academic programs, student services, and overall organizational performance.
- Managed budgeting and resource allocation to align with institutional priorities and maximize efficiency.
- Built partnerships with community organizations and key stakeholders to drive outreach and collaboration.
- Directed diversity and marketing initiatives to promote inclusion, increase brand awareness, and expand impact.
Customer Service Representative
MaddLuLu
Covington, GA
09.2022 - 12.2023
- Resolved customer inquiries and complaints with clear communication and empathy, improving satisfaction and loyalty.
- Trained new team members on policies and service protocols, fostering a collaborative team environment.
- Implemented process improvements to streamline operations and reduce response times.
- Led performance initiatives that increased team efficiency in handling customer requests.
Manager
The Lounge at Newton College & Career Academy
Covington, GA
08.2022 - 05.2023
- Led cross-functional teams and strategic initiatives to improve operational efficiency and resource allocation.
- Mentored and cross-trained staff, strengthening team performance and adaptability.
- Collaborated with senior leadership to align departmental goals with overall business objectives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining high service standards.
Programmer
VEX Robotics
Covington, GA
11.2021 - 05.2023
- Developed and maintained software applications using Java, Python, and SQL.
- Led code reviews and implemented automated testing to improve code quality and reliability.
- Collaborated with cross-functional teams to define requirements and design effective solutions.
- Created technical documentation to support knowledge sharing and team efficiency.
Education
Computer Science
Georgia State University
Atlanta12-2028
In Progress - Japanese Culture & Language
Georgia State University
Atlanta, GA12-2028
Charter School - Computer Science, Culinary Arts, 3D Modeling
Newton College & Career Academy
144 Ram Drive, Covington, GA05-2023
High School Diploma -
Eastside High School
140 Highway 142, Covington, GA05-2023
Skills
- Efficient in Google Workspace & Microsoft Office 365
- SERVSafe, AutoCAD Certification, CodeOrg Certification, and DRONETrust Certification
- Problem Resolution & Critical Thinking
- Advanced Computer Skills
- Organization & Time Management
- Friendly & Positive Attitude
- Teamwork & Collaboration
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee of the Month - October 2024
- Supervised team of 5+ staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Activities
- Future Business Leaders of America (Deals with leadership and teamwork in a business etiquette)
- Technology Student Association (Deals with problem solving skills in the technology workforce)
- Distributive Education Clubs of America (Business and marketing management)
- Skills USA (Similar to FBLA, broadens leadership & teamwork to everyday aspects)
- Currently in the Process of Learning Japanese
- Currently in the Process of Learning both C++ and Python
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
President/Head Model Coordinator
Infinite Appeal - Georgia State University
04.2025 - 09.2025
IT Support - Student Assistant
CATLAB - Georgia State University
10.2023 - Current
Customer Service Representative
MaddLuLu
09.2022 - 12.2023
Manager
The Lounge at Newton College & Career Academy
08.2022 - 05.2023
Programmer
VEX Robotics
11.2021 - 05.2023
Charter School - Computer Science, Culinary Arts, 3D Modeling
Newton College & Career Academy
High School Diploma -
Eastside High School
Computer Science
Georgia State University
In Progress - Japanese Culture & Language
Georgia State University