Malik (Torch) Hanif-Norman
IT Help Desk Assistant
Covington,GA
Summary
Dedicated and driven professional with a solid foundation in Computer Science and Programming, complemented by continued proficiency in the Japanese Culture & Language, and poised for future opportunities. Expertise in supporting academic and administrative functions ensures efficient operations through exceptional organizational skills in managing schedules, resources, and communications. A tech-savvy innovator with hands-on experience in emerging technologies, committed to continuous improvement by identifying opportunities for technological enhancements and implementing effective solutions. Thrives in fast-paced environments, adept at leveraging new tools and methods to solve complex problems and boost productivity while fostering a collaborative atmosphere for students and faculty.
Overview
4
4
years of professional experience
Work History
IT Support - Student Assistant
CATLAB - Georgia State University
10.2023 - Current
- Assisted in organizing academic events and workshops, enhancing student engagement.
- Developed training materials for new student assistants, streamlining onboarding process.
- Managed inventory of office supplies, ensuring availability and reducing waste.
- Implemented feedback mechanisms for event participants, increasing satisfaction rates.
- Led initiatives to improve resource allocation within student services department.
- Analyzed workflow processes to identify areas for improvement and enhance productivity.
President/Head Model Coordinator
Infinite Appeal - Georgia State University
04.2025 - 09.2025
- Led strategic initiatives to enhance academic programs and student services.
- Fostered partnerships with community organizations to advance university outreach and engagement.
- Oversaw budget allocation, ensuring alignment with institutional priorities and strategic goals.
- Directed campus-wide diversity initiatives, promoting inclusive practices and policies.
- Oversaw budgeting processes, optimizing resource allocation for maximum operational efficiency.
- Cultivated high-level relationships with stakeholders to foster collaboration and drive initiatives.
- Developed and executed marketing strategies that increased brand awareness and market share.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Customer Service Representative
MaddLuLu
09.2022 - 12.2023
- Resolved customer inquiries through effective communication, ensuring timely and accurate responses.
- Trained new team members on company policies and customer service protocols, fostering a collaborative environment.
- Developed and implemented process improvements that streamlined operations and reduced response times.
- Led initiatives to improve team performance, resulting in increased efficiency in handling customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
The Lounge at Newton College & Career Academy
08.2022 - 05.2023
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives to optimize resource allocation across departments.
- Mentored junior staff, fostering professional growth and improving team performance standards.
- Collaborated with senior leadership on strategic planning initiatives to align departmental goals with company objectives.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Programmer
VEX Robotics
11.2021 - 05.2023
- Developed and maintained software applications using Java, Python, and SQL.
- Led code reviews to ensure quality standards and foster continuous improvement.
- Collaborated with cross-functional teams to define requirements and design solutions.
- Implemented automated testing procedures to enhance application reliability and performance.
- Designed technical documentation for software systems, improving knowledge sharing among team members.
Education
In Progress - Computer Science
Georgia State University
Atlanta05-2028
Charter School - Computer Science, Culinary Arts, 3D Modeling
Newton College & Career Academy
144 Ram Drive, Covington, GA05-2023
High School Diploma -
Eastside High School
140 Highway 142, Covington, GA05-2023
Skills
- Efficient in Google Workspace & Microsoft Office 365
- SERVSafe, AutoCAD Certification, & CodeOrg Certification
- Problem-solving
- Critical thinking
- Computer skills
- Organization and time management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee of the Month - October 2024
- Supervised team of 5+ staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Activities
Future Business Leaders of America (Deals with leadership and teamwork in a business etiquette)
Technology Student Association (Deals with problem solving skills in the technology workforce)
Distributive Education Clubs of America (Business and marketing management)
Skills USA (Similar to FBLA, broadens leadership & teamwork to everyday aspects)
Currently in the Process of Learning Japanese Currently in the Process of Learning both C++ and Python
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
President/Head Model Coordinator
Infinite Appeal - Georgia State University
04.2025 - 09.2025
IT Support - Student Assistant
CATLAB - Georgia State University
10.2023 - Current
Customer Service Representative
MaddLuLu
09.2022 - 12.2023
Manager
The Lounge at Newton College & Career Academy
08.2022 - 05.2023
Programmer
VEX Robotics
11.2021 - 05.2023
In Progress - Computer Science
Georgia State University
Charter School - Computer Science, Culinary Arts, 3D Modeling
Newton College & Career Academy
High School Diploma -
Eastside High School