Malina Jeffries
Scottsburg,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
City Of Scottsburg
Scottsburg, IN
12.2019 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, face-to-face, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments.
- Set up new customer accounts.
Business Office Manager
Almost Family
Jeffersonville, IN
10.2012 - 12.2019
- Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
- Maintained accurate records of employee attendance and vacation time.
- Managed payroll processing activities for all employees.
- Ensured compliance with federal, state and local laws regarding payroll taxes, income tax withholding and other related matters.
- Maintained accurate financial records and reports.
- Analyzed financial data using spreadsheet software programs, such as Excel.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Tracked office supply inventory, reordered items and documented item counts.
- Prepared agendas, coordinated logistics and took minutes during meetings.
Education
Communications
Indiana University Southeast
New Albany, INSkills
- Data Entry
- Microsoft Outlook
- Spreadsheets
- Complaint Resolution
- Microsoft Excel
- Multi-Task Management
- Problem Resolution
Timeline
Customer Service Representative
City Of Scottsburg
12.2019 - Current
Business Office Manager
Almost Family
10.2012 - 12.2019
Communications
Indiana University Southeast
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