Malinalli Love
North Las Vegas,NV
Summary
Resident Services Manager with over 8 years of experience providing high-level administrative and operational support within HOA and residential management environments. Extensive background in HOA administration, CCR compliance, records management, board meeting support, contract and insurance documentation,and legal research support. Detail-oriented, reliable, and adaptable professional with a strong focus on efficiency, communication, and problem-solving in fast-paced environments
Overview
8
8
years of professional experience
Work History
Resident Services Manager
Firstservice Residential
Las Vegas
12.2017 - Current
- Assisted residents with inquiries, ensuring timely and accurate responses.
- Facilitated communication between residents and management to address concerns promptly.
- Communicated effectively with owners, residents, and on-site associates.
- Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Facilitated communication between residents and board members, addressing concerns promptly and effectively.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
- Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Arts - Paralegal Studies
Liberty University
Lynchburg, VA12-2024
High School Diploma -
Desert Pines Highschool
Las Vegas, NV06.2017
Skills
- Operations management
- Administrative leadership
- Legal research & Legal writing
- Document drafting
- Calendar management
- Contract review
- Confidentiality
- Filing of legal agreements
- Document tracking
- Research and data collection
Languages
Spanish
Native or Bilingual
Timeline
Resident Services Manager
Firstservice Residential
12.2017 - Current
Associate of Arts - Paralegal Studies
Liberty University
High School Diploma -
Desert Pines Highschool